ISS Facility Services UK
Workplace Facilities Manager
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Workplace Facilities Manager
Contract: Professional Services, Production & Technology
Location: Birmingham, B1 1RQ
Hours of work: 40
Contract Type: Permanent
We are seeking a Workplace Facilities Manager to oversee a busy 450-desk, 12-meeting room corporate site in Central Birmingham.
This is a hands-on role combining front-of-house responsibilities with day-to-day workplace facilities management, requiring a proactive and engaged approach.
Job Description
We are looking for an individual who can manage a small ISS team while delivering exceptional stakeholder management and ensuring service excellence across the site.
This role is pivotal in maintaining smooth operations, supporting a positive workplace experience, and upholding high standards aligned with ISS and client values.
Key Responsibilities
- Manage the day-to-day operations of office facilities, including maintenance, security, and cleaning services.
- Provide line management for the Workplace Coordinator.
- Deputise for room set-ups and hospitality in the absence of the Workplace Coordinator, ensuring bookings are fulfilled as requested.
- Coordinate with service providers and contractors to ensure timely and high-quality service delivery.
- Monitor and manage office supplies and equipment to ensure availability and functionality.
- Implement health and safety policies and procedures, including regular inspections and risk assessments.
- Manage the facilities budget and control costs related to facilities operations.
- Respond to and resolve facilities-related issues and requests promptly, maintaining accurate records of maintenance activities, service contracts, and compliance documentation.
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Professional and Personal Competencies/Qualifications
- Experience managing teams.
- Previous experience in facilities management or a related field.
- Strong understanding of engineering and hard services.
- Strong organisational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Proficiency in Microsoft Office Suite and facilities management software.
- Knowledge of health and safety regulations and best practices.
- Ability to work independently and as part of a team.
- Problem-solving skills and a proactive approach to work.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards, and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
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We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow, and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin, and caste), religion or belief, sex, sexual orientation, or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive, and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com.
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