Mitie Cleaning & Hygiene Services
Workplace Host
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Workplace Host
£16.00 per hour | 40 hours per week
Monday-Friday | Flexible shifts between 07:00-21:00
(8-hour working day plus 1-hour unpaid break)
Be the Face of Exceptional Workplace Team
Are you passionate about delivering outstanding customer service and creating memorable experiences? We are looking for a highly professional, personable, and proactive Workplace Host to join our dynamic Guest Services team.
In this role, you'll be at the heart of a prestigious corporate environment, providing a seamless concierge and workplace experience for visitors, clients, and colleagues. Every interaction is an opportunity to make a lasting impression, and you'll help deliver a five-star service that exceeds expectations and sets new standards in workplace hospitality.
As a key member of the team, you'll be visible, approachable, and trusted as the go-to person for support, information, and solutions, ensuring every guest feels welcomed, valued, and cared for.
What You'll Be Doing
Deliver a Five-Star Guest Experience
- Create exceptional first impressions by providing a warm, professional, and personalised welcome to all visitors and colleagues.
- Anticipate guest needs and deliver thoughtful, concierge-style service that enhances every interaction.
- Consistently embody our hospitality standards and create memorable experiences that go above and beyond expectations.
Be the Heart of the Workplace
- Take ownership of reception, lobby, and client-facing areas, ensuring they remain welcoming, organised, and professional at all times.
- Manage visitor arrivals and departures, access control, and queue management with confidence and efficiency.
- Maintain a visible presence and act as a trusted point of contact for workplace and guest enquiries.
Provide Concierge Services
- Arrange taxis, private transport, restaurant reservations, hotel bookings, and entertainment experiences.
- Share local knowledge and recommendations to help visitors make the most of their time both on and off site.
- Solve problems proactively and deliver personalised solutions that enhance the guest experience.
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Support a Collaborative Team Culture
- Work closely with colleagues across the Guest Services team to ensure seamless service delivery.
- Demonstrate flexibility by supporting different service areas when required.
- Contribute positively to a culture of teamwork, professionalism, and continuous improvement.
What We're Looking For
- A passion for customer service and hospitality.
- Excellent communication and interpersonal skills.
- A professional, confident, and approachable manner.
- Strong organisational skills with the ability to multitask in a fast-paced environment.
- A proactive mindset and willingness to go the extra mile.
- Immaculate personal presentation and attention to detail.
Why Join Us?
This is an opportunity to be part of a team that delivers world-class workplace hospitality within a prestigious corporate setting. If you enjoy building relationships, creating exceptional experiences, and taking pride in delivering outstanding service, we'd love to hear from you.
Join us and help create a workplace experience that people remember for all the right reasons.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
- When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
- We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
- Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Get help with your application
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Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
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