Mitie Cleaning & Hygiene Services
Workplace Host
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Better places, thriving communities.
Step into a role where first impressions define the experience. As part of Mitie's Signature Guest services, you will become part of a welcoming, professional team delivering memorable interactions that reflect our client's culture and the Signature vision of creating exceptional experiences in exceptional spaces.
Our mission is to blend the human touch with intelligent insight to create moments that matter for every employee, visitor, and VIP guest.
If you thrive in a fast-paced, people-focused environment and take pride in service excellence, this is the perfect opportunity to shine.
Contract & Hours
Type of contract: Part-time, Permanent
Hours: 40 hours per week, Monday–Friday.
What The Role Involves
Customer Experience & Service Delivery
- Deliver a world-class customer journey, ensuring every interaction is welcoming, polished, and aligned with Signature's high standards.
- Act as a Signature brand ambassador, embodying warmth, professionalism, and service consistency.
- Respond promptly and effectively to all requests, keeping customers informed throughout.
- Maintain an approachable, proactive, and guest-focused manner at all times.
Workplace Operations & Facilities
- Conduct routine inspections to ensure workspaces are safe, clean, and functioning to a high standard.
- Monitor stationery hubs, tea points, and meeting rooms, ensuring replenishment and presentation excellence.
- Prepare and maintain meeting, conferencing, and event spaces, including AV and hospitality elements.
Meeting Room & Event Coordination
- Allocate and manage meeting room bookings, ensuring smooth coordination across the workplace.
- Support events ranging from senior management meetings to group-wide engagements.
- Provide operational support including IT setup and catering coordination.
Systems & Administrative Support
- Register and manage all visitor entries using the building's visitor management system.
- Provide basic IT support and attend training sessions to remain informed on Signature and workplace offerings.
- Uphold professional communication standards across telephone, email, and digital channels.
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Team Collaboration & Communication
- Work closely with the Workplace Experience Manager to coordinate contractor activity and minimize disruption.
- Support the mailroom with internal and external deliveries as required.
- Build strong stakeholder relationships to understand and anticipate unique needs.
Compliance & Continuous Improvement
- Gather customer feedback, help implement improvements, and support Signature's real-time feedback culture.
- Uphold workplace policies and participate in audits.
- Recommend ideas and innovations that elevate the workplace experience and align with Signature's ethos of continuous enhancement.
Flexibility & Additional Duties
- Provide cover for colleagues during breaks, absences, or operational peaks.
- Support out-of-hours requests when required.
- Maintain confidentiality and integrity across all activities.
About You
- You naturally align with Mitie and Signature values, including integrity, exceptional service, collaboration, and a people-first mindset.
- Have a naturally warm, outgoing personality and a passion for customer service.
- Be confident building relationships with a wide range of stakeholders, including VIPs.
- Be proactive, organised, detail-oriented and adaptable, with a strong can-do attitude.
- Maintain a professional, polished and considerate manner at all times.
- Be proficient in Microsoft Office and basic business administration systems.
- Demonstrate excellent time management skills and the ability to remain calm under pressure.
Our Benefits
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
- When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
- We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
- Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
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Our Commitment
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
About Us
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
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