Mitie Cleaning & Hygiene Services
Workplace Host
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Better places, thriving communities.
About The Role
We are looking for an exceptional Workplace Host to join our team at a prestigious corporate London HQ on a 14-month fixed-term contract.
This is an exciting opportunity to be part of a workplace transformation, with the client relocating to a brand-new headquarters during the contract period. We are seeking someone who thrives in a changing environment, embraces new ways of working, and is passionate about supporting colleagues and visitors through the transition.
The Workplace Host will be responsible for delivering a seamless, 5-star concierge-style experience for all building users. Acting as the face of the Workplace Team, you will be highly visible, approachable, and always available to help. You will proactively engage with colleagues and visitors, anticipate their needs, and ensure every interaction is professional, welcoming, and memorable.
Working within a corporate headquarters environment, you will support workplace operations, visitor management, first-line IT and AV assistance, facilities coordination, security processes, and day-to-day workplace experience activities. You will be an active member of the Workplace Team, ready to support any area when required and committed to maintaining the highest standards of service.
Key Responsibilities
Customer Experience
- Operate with a "How Can I Help?" mindset.
- Deliver a professional, friendly, and attentive service at all times.
- Greet, acknowledge, and assist visitors and colleagues throughout the building.
- Anticipate and respond proactively to the needs of building users.
- Be the visible "go-to" person for workplace support and queries.
- Build strong relationships with regular visitors and colleagues.
- Manage lobby areas and queues to ensure an efficient arrival and departure experience.
- Maintain exceptional presentation and professionalism at all times.
Workplace Services
- Provide first-line IT and AV support.
- Deliver an enhanced workplace experience aligned with the client's brand.
- Act as a knowledgeable point of contact for workplace and local area information.
- Manage lost property processes.
- Create, update, and display workplace signage.
- Maintain client-facing areas to agreed layout, housekeeping, and presentation standards.
- Support visitor access management, including check-in, check-out, and pass issuing.
- Host contractors and visitors while on site.
- Escalate service feedback and workplace concerns as appropriate.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Facilities & Operations
- Proactively identify and report building issues to support swift resolution.
- Support locker management, bike registrations, and other workplace services.
- Generate and distribute operational reports as required.
- Conduct audits of visitor and contractor passes and report discrepancies.
- Monitor and report safety, security, and compliance issues.
- Report system malfunctions promptly.
Security & Compliance
- Respond to and coordinate First Aid and Security incidents.
- Protect the client's people, property, and assets.
- Comply with all health, safety, security, and legal requirements.
- Complete all security-related duties in accordance with site procedures and Assignment Instructions.
- Support the delivery of a safe, secure, and compliant workplace environment.
About You
- Passionate about delivering exceptional customer service.
- Experience within hospitality, concierge, front-of-house, workplace experience, or corporate environments.
- Excellent communication and interpersonal skills.
- Comfortable supporting senior stakeholders and visitors.
- Highly organised, proactive, and solution-focused.
- Adaptable and comfortable working through change and transformation.
- Confident using technology and supporting basic IT and AV requirements.
- Professional, approachable, and committed to delivering a consistently high-quality workplace experience.
This role would suit someone who enjoys being at the heart of a busy corporate headquarters, takes pride in delivering outstanding service, and is excited by the opportunity to support colleagues as they transition into a brand-new workplace.
Please note, the above is a detailed but not comprehensive list.
Benefits
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
- When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
- We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
- Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
About Mitie
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Apply Now
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location