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Workplace Host
Workplace Host – Facilities Management
Location: United Kingdom, Greater Manchester Working Location: Placed
About Macro
Macro is a recognised global specialist in facilities management (FM), delivering cutting-edge solutions to some of the world’s most prominent brands. Our services include:
- Workplace design
- Helpdesk services
- Interim property management
- Smart and sustainable building solutions
Guided by our four founding values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—we focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact. Join a dynamic culture where innovation meets a supportive, people-first approach.
About the Role
We are seeking a highly organised, detail-oriented, and people-focused Workplace Host to join our facilities management team in Greater Manchester. This role blends administrative expertise, customer service, and operational support to ensure seamless day-to-day operations for clients, trainees, and external stakeholders.
Purpose of the Role
This position ensures a welcoming, efficient, and professional experience for all visitors, learners, and contractors by:
- Supporting day-to-day operational and administrative tasks
- Managing front-of-house duties at reception
- Providing quality administrative and operational support
- Fostering a positive working environment for colleagues and clients
Key Responsibilities
Front-of-House & Customer Support
- Serve as the primary point of contact for resolving day-to-day operational queries.
- Welcome and greet all visitors, clients, and service users with a professional and friendly demeanour.
- Provide clear, accurate, and timely information (in-person, via phone, or email) to stakeholders about building services, training schedules, and facility policies.
- Maintain a clean, orderly, and inviting reception area at all times.
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Administrative & Operational Support
- Collaborate with the Facilities Coordinators and Regional Facilities Manager to support portfolio operations.
- Process and report on purchase orders and invoices, ensuring vendor compliance.
- Manage and oversee vendors (cleaning, catering, office supplies) to uphold service standards.
- Coordinate meeting room bookings, including setup and technological support (in partnership with IT).
- Handle mail room cover (occasional) and standard administrative tasks (filing, printing, records management).
Facilities & Maintenance Coordination
- Liaise with building managers, landlords, and contracted subcontractors for maintenance requests.
- Participate in health and safety audits and supply chain evaluations.
- Address reactive and planned maintenance requests promptly.
- Assist in vendor management, ensuring contractual obligations are met.
Innovation & Initiatives
- Take a proactive approach to problem-solving and ad hoc requests.
- Support training materials preparation and decentralised operational workflows.
- Uphold Macro’s commitment to sustainability and smart building solutions (where applicable).
Requirements & Qualities
Essential Skills & Experience
- Proven administrative experience in a people-facing or FM-related environment.
- Exceptional communication and interpersonal skills with a customer-focused approach.
- Strong organisation, multitasking, and time-management abilities.
- Fluency in Microsoft Office (Word, Excel, Outlook) and scheduling tools (e.g., Microsoft Teams, scheduling apps).
- Ability to work independently and collaboratively with minimum supervision.
- Flexibility to adapt to varied tasks and unexpected demands.
- A passion for continuous learning and mentor-ing others.
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Preferred Qualifications
- Prior experience in training facilitation, reception, or facilities administration.
- Basic understanding of facilities management (FM) processes (e.g., maintenance, vendor relations).
Soft Skills & Attitude
- Solutions-oriented mindset – A problem-solver who finds creative ways to streamline operations.
- Empathy and relationship-building – Ability to connect with diverse stakeholders (clients, contractors, fellow team members).
- Reliability and discretion – Handling sensitive information with professionalism.
Diversity & Inclusion: This Is Me
Macro is dedicated to fostering an inclusive workplace where everyone feels valued, respected, and empowered to thrive. As part of our EDI (Equality, Diversity, and Inclusion) initiative—brand name: #ThisIsMe—we actively support individual needs, both at work and in life.
If you require reasonable adjustments during the recruitment process or would like guidance, please contact us at careers@macro-group.com to discuss further.
Join Macro and help shape smarter, healthier, and more sustainable workplaces for the future.
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