Next Employment Ltd
Workplace Operations & Performance Lead
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Workplace Operations & Performance Lead
We’re looking for an experienced Workplace Operations & Performance Lead to join a growing team supporting workplace and facilities operations.
This opportunity is ideal for someone who combines practical Facilities Management / Workplace Operations experience with strong reporting, data analysis, and stakeholder engagement skills. If you enjoy turning operational data into insights, driving improvements, and coordinating workplace activity, this could be a great next move.
What you'll be doing:
- Supporting Workplace Operations and FM activities across hard and soft services
- Producing and maintaining MI reports, scorecards, and operational reporting
- Analysing, validating, and reconciling data from multiple sources
- Identifying trends, risks, and opportunities to improve operational performance
- Coordinating workplace moves, churn activity, and space changes
- Managing governance records, action tracking, and reporting activities
- Working closely with stakeholders across the business to deliver actions and improvements
- Supporting workplace systems including CAFM, IWMS, ServiceNow, and related platforms
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We're looking for candidates with:
- Workplace Operations and/or Facilities Management experience
- Strong Excel skills, including reporting, analysis, and data validation
- Experience producing MI reporting, dashboards, and performance scorecards
- Experience using CAFM, ServiceNow, IWMS, or similar systems
- Experience managing workplace moves or space planning activities
- Strong stakeholder management and communication skills
- Governance, reporting, and process management experience
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Nice to have:
- Exposure to Power BI (business user level only – this is not a Power BI developer role)
- Experience supporting process improvements or system enhancements
- Knowledge of workplace systems including desk booking or utilisation tools
We’re particularly interested in candidates from backgrounds such as Workplace Operations, Facilities Performance, FM Reporting/MI, Workplace Change, Moves Management, or FM Systems Lead.
If you're interested, or know someone who may be a good fit, please get in touch or apply below.
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