HM Land Registry
Workplace Services Manager
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Birkenhead, North West England, CH41 6DU : Croydon, London (region), CR0 2AQ : Coventry, West Midlands (England), CV1 2WT : Durham, North East England, DH1 5TR : Weymouth, South West England, DT4 9TT : Gloucester, South West England, GL1 1DQ : Kingston upon Hull, Yorkshire and the Humber, HU2 8JN : Leicester, East Midlands (England), LE3 5DR : Nottingham, East Midlands (England), NG2 1AW : Peterborough, East of England, PE2 8YY : Plymouth, South West England, PL6 5WS : Warton, North West England, PR4 1TE : Swansea, Wales, SA7 9FQ : Telford, West Midlands (England), TF3 4NT
Job Summary
An exciting opportunity has arisen at HM Land Registry (HMLR) for two Workplace Services Managers.
This is a fantastic opportunity for individuals with experience of handling workplace incidents, issues or service disruptions to play a key role in shaping and delivering high-quality workplace services across our offices. If you thrive in a dynamic, collaborative environment and are passionate about improving the workplace experience, we would love to hear from you.
Job Description
You will be part of the Workplace and Business Services (WaBs) Team, playing a key role in supporting Senior Facilities Business Partners to deliver high-quality workplace services through outsourced contractual relationships across designated HMLR offices. Acting as a client-side workplace services representative, you will report directly to the Senior Facilities Business Partner for your area and have real influence over how services are delivered.
You will focus on understanding customer requirements whilst identifying opportunities to continuously improve both service delivery and the office environment. Working closely with on-site suppliers, technical specialists and property professions, you will act as an intelligent client to oversee and challenge the performance of contractors and ensure services meet the required standards.
Person specification
To meet the requirements of this role, you will have:
- Experience of handling workplace incidents, issues, or service disruptions, and coordinating responses with stakeholders.
- Experience of chairing or contributing to meetings with internal and external stakeholders.
- Experience of communicating operational changes clearly to building users, leadership teams, and stakeholders, reflecting the office communications and change management aspect of the job.
- Experience of building effective relationships and influencing internal and external stakeholders.
- A membership of (or be willing to work towards) a building related professional body, for example IWFM, CIBSE, CIOB or RICS.
- A NEBOSH or IOSH qualification (or willing to work towards).
Where an individual taking up the responsibility will be based in Swansea Office, the ability to speak Welsh is desirable.
This role requires regular travel, typically averaging one day per week in your designated home office and two days per week across other HMLR offices. Travel and subsistence costs will be reimbursed in line with the HMLR Travel and Subsistence Policy once in post. Please note that this does not include travel to your designated home office.
Candidates should also be aware that any travel expenses incurred when attending interviews for this role will not be covered by HMLR.
HMLR believe that a blended approach to where you work that enables some time working from home, as well as in the office may give you an improved experience and has clear business benefits. We expect everyone to spend at least 60% of their working time in the office. Beyond this expectation, there is no one size fits all approach (and we can spend up to 100% working in the office if we prefer).
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Qualifications
- Member of (or willing to work towards) a building related professional body, for example IWFM, CIBSE, CIOB or RICS.
- Holds a NEBOSH or IOSH qualification (or willing to work towards).
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Managing a Quality Service
- Delivering at Pace
Alongside your salary of £39,849, HM Land Registry contributes £11,544 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
#WeAreHMLR
At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.
We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.
We have integrity – we value honesty, trust and doing the right thing in the right way. We drive innovation – we are forward-thinking, embrace change and are continually improving our processes. We are professional – we value and grow our knowledge and professional expertise. We give assurance – we guarantee our services and provide confidence to the property market.
You can find more information on our rewards package on our website.
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
Please cut and paste an anonymous CV into the online application form when prompted and include your qualifications and career history.
The personal statement section (in no more than 750 words) must be used to provide details of how you meet the essential experience criteria listed within the attached job description.
In The Event Of a High Volume Of Applications, We Reserve The Right To Assess Against The Lead Essential Experience Criteria Listed Below
Experience of handling workplace incidents, issues, or service disruptions, and coordinating responses with stakeholders.
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Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 23:55pm on the advertised date.
The sift will take place shortly after the closing date. If successful at the shortlisting stage, you will be invited to attend a blended interview which will be held face-to-face in one of our office locations week commencing 10 August 2026.
The blended interview will assess the behaviours listed in the job description, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to the strength questions, and so we don’t advertise which strengths are being tested. The best way to prepare for strengths questions is to reflect on what you identify as your own personal strengths, and your preferred ways of working.
Candidates can refer to notes within their interview, but they should be used as a prompt only.
HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage may be invited to attend an interview.
If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration, they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.
Visa Sponsorship
Please note, we will only offer sponsorship for a skilled worker visa where a role is in a certain business critical category. This role does not meet that category, and we will not sponsor a skilled worker visa. You must ensure you have the appropriate right to work in the UK before applying.
You can find more information on how we use your personal data on our website.
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain
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