South West Norse
Works Coordinator
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Job Description
Works Coordinator
Location: Norse Group Head Office, Unity Place, Norwich, NR6 6EQ
Salary: £28,184.25 Pro Rata
Hours: 20 per week (Part-time – 6 Month Fixed Term Contract – Mon-Fri 4 hours per day)
Norse Group is a leading facilities management provider, built on strong partnerships with Local Government. We’re proud to deliver high-quality services across the UK—and now, we’re looking for a proactive and organised Works Coordinator to join our Norwich Head Office team.
What You’ll Be Doing
As a Works Coordinator, you’ll play a key role in ensuring our maintenance operations run smoothly. You’ll be the central point of contact for coordinating reactive and planned works, liaising with engineers, customers and external contractors to deliver a quality service.
Your Responsibilities Will Include
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- Coordinating and allocating work requests to internal teams or external contractors in accordance with agreed processes
- Raising purchase orders and processing invoices for completed works
- Managing the full lifecycle of reactive and planned maintenance (PPM) tasks
- Monitoring project progress and providing timely updates to clients
- Supporting the Facilities Manager in prioritising tasks across the client portfolio
- Handling work requests for our key client in our portfolio, ensuring prompt allocation and resolution
- Tracking and updating work orders to ensure deadlines are met
- Approving completed works and ensuring accurate invoicing
About You
We’re looking for someone with strong coordination skills and a customer-focused mindset. You’ll thrive in a fast-paced environment and be confident juggling multiple tasks.
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You’ll Bring
- Previous experience in a works coordination or similar administrative role
- Excellent verbal and written communication skills
- Strong Microsoft Office skills (Word, Excel, Outlook)
- Ability to manage deadlines and multitask effectively
- Experience in Building Maintenance or Facilities Management (desirable)
What We Offer
- 25 days annual leave + bank holidays (Pro rata)
- Statutory NEST pension scheme
- 4+4 Sickness Scheme
- A supportive team environment and opportunities for growth
We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment and eliminate unlawful and/or unfair discrimination.
We reserve the right to close this vacancy once we have received sufficient applications.
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