Charles Hurst
Workshop Controller
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Workshop Controller
About Charles Hurst
Charles Hurst is one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands. We sell a vast range of new and used vehicles across over 150 dealerships in the UK and Ireland.
We believe our people are our greatest asset, and we are committed to recognising the valuable contribution each individual makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Workshop Controller – Belfast Vauxhall
Hours:
- Mon–Thur: 8:30 AM to 5:00 PM
- Fri: 8:30 AM to 4:00 PM
Salary: £36,000 plus bonus opportunity
About the Role
An exciting opportunity has arisen for an experienced Workshop Controller to join our dynamic team at Belfast Vauxhall. Ideal for a talented and enthusiastic professional looking to advance their career, this role will see you supervising and motivating our team of Technicians and Apprentices, while proactively reviewing and prioritising daily workloads.
As Workshop Controller, you will play a crucial role in our business, particularly within the Aftersales Department, reporting to our Service Manager. Your support will ensure you have everything you need to excel in this position. You’ll also have the opportunity to complete brand-specific training, helping you progress within the motor trade industry.
Responsibilities
The successful candidate will be responsible for:
- Day-to-day management of the workshop, ensuring service and repair technicians meet their daily targets
- Supporting the Service Manager to provide the best possible service to customers and achieve agreed profits and retention levels
- Maintaining high levels of customer satisfaction through relevant quality checks
- Ensuring compliance with company, DVSA, health and safety, and OEM policies
- Overseeing that all service work is completed correctly, competently, and on time
- Maintaining strong relationships with vehicle manufacturers and providing support to Technicians during repairs
- Ensuring high standards and cleanliness are maintained within the workshop and surrounding areas
- Coordination with colleagues and other departments to deliver exceptional service
- Efficiently scheduling work to meet customer needs, considering workshop targets, job complexity, and parts availability
- Addressing technical challenges, offering proactive support, and preparing technical reports
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Requirements
While specific job description requirements are not detailed in the text, it’s implied that the ideal candidate will have:
- A strong background in automotive workshop management
- Experience in team leadership and supervision
- Ability to work effectively with technicians, customers, and manufacturers
- Passion for customer service and achieving productivity targets
Core Benefits
Financial Perks
- Competitive salaries with structured pay scales and career progression
- Generous annual leave, increasing with tenure
Family Leave
- 6 months’ full pay for maternity and adoption leave
- 2 weeks’ full pay for paternity leave
Techscheme
- Discounted technology purchases with flexible payments
Health & Wellbeing Support
- Eyecare vouchers for vision maintenance
- Smart Health – 24/7 GP access for mental and physical wellbeing
- Dental insurance for routine and emergency care
- Optional critical illness cover for financial security during difficult times
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Financial Wellbeing Assistance
- MyView PayNow – Early access to paid wages, including streaming, saving, and budgeting features
- Free will writing services for future planning
- Flexible life assurance with partner coverage
Leisure & Lifestyle Benefits
- Discounted gym memberships
- Travel insurance for peace of mind when exploring
- Vouchers for home and technology
- bYond card and exclusive retail & lifestyle discounts
Career Development
Charles Hurst and Lookers invest in ongoing training, including manual brand-specific workshops and leadership development. This commitment ensures employees can develop their skills, grow within the business, and thrive within the automotive industry.
About Our Workplace Culture
We are a diverse, inclusive and collaborative workplace. We are an equal opportunities employer and are dedicated to:
- Preventing discrimination
- Promoting inclusivity
- Encouraging the full potential of every individual
Everyone’s unique standpoint is valued, and we celebrate success at all levels.
Pre-Employment & Data Compliance
Employment Checks
If your application is successful, we will conduct relevant checks, including:
- Recent employment verification
- Credit history checks
- Criminal record checks (standard DBS check)
- Driving licence verification (if applicable)
Probation Period
All employment offers are subject to a 6-month probationary period from your start date.
Data Protection
We value your privacy and are committed to following data protection standards. Our Privacy Notice outlines:
- What data we collect
- How it is used and processed
- Your individual rights
Please review our Privacy Notice to understand how we handle data.
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