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About Arc:
Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps, and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.
Role Overview
The IT Workshop Manager oversees the day-to-day operations of the workshop, ensuring efficient build, repair, and deployment of IT equipment. This role focuses on managing workshop engineers, maintaining stock and processes, supporting project delivery, and upholding high-quality standards across all hardware-related services.
Key Responsibilities
Workshop Operations
- Oversee all workshop activities, including builds, repairs, and equipment configuration
- Ensure all hardware is built, tested, and delivered within agreed timelines
- Manage booking-in and booking-out processes for equipment
- Maintain a clean, organised, and efficient workshop environment
Hardware & Delivery
- Oversee hardware builds (laptops, desktops, servers, printers) and pre-configuration of systems
- Ensure devices are configured to agreed standards before deployment
- Support project teams with pre-builds and deployment preparation
Stock & Procurement
- Assist with procurement of hardware, consumables, and stock items
- Monitor stock levels and ensure timely replenishment
- Manage relationships with suppliers and track deliveries
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Quality & Compliance
- Monitor product and service quality, ensuring non-conformities are identified and addressed
- Ensure workshop processes align with company procedures and ISO/QMS standards
- Maintain accurate documentation for builds, repairs, and processes
People Management
- Lead, mentor, and develop workshop engineers and junior staff (Apprices)
- Provide training and support to junior workshop roles
- Manage performance, workload, and development plans for the team
Service & Collaboration
- Collaborate closely with Service Desk, Projects, and Procurement teams for smooth service delivery
- Support project delivery through build scheduling and prioritisation
- Escalate risks or delays to senior management as required
Reporting & Continuous Improvement
- Provide regular updates on workshop performance, capacity, and issues
- Identify opportunities for efficiency, quality, and turnaround time improvements
- Support continuous improvement initiatives across the service function
Skills & Experience Required
- Experience in an IT workshop, service desk, or hardware-focused role
- Strong knowledge of IT hardware (PCs, servers, networking basics)
- Previous experience managing or supervising a team (preferred)
- Understanding of stock control and procurement processes
- Familiarity with SLA, KPIs, and service delivery environments
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Key Skills
- Strong organisation and planning abilities
- Excellent communication and stakeholder management
- Ability to prioritise workloads and meet deadlines
- Problem-solving mindset with attention to detail
- Calm and effective under pressure
Personal Attributes
- Customer-focused and service-driven
- Proactive and hands-on approach
- Flexible and adaptable
- Strong team player with leadership qualities
What We Offer
- A dynamic and supportive working environment
- Opportunities for career progression within the company
- Ongoing training and professional development
- Competitive salary
Key Points
Diversity & Inclusion
We celebrate diverse backgrounds and perspectives; they make us stronger. Apply even if experience doesn’t align perfectly. We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
UK Right to Work
All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.
Accessibility
We are committed to providing reasonable adjustments for candidates with disabilities. Outline any adjustments required in your application.
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