In this role, you will make an impact in the following ways:

• Applies documented procedures and policies to complete basic repairs and schedule maintenance, including preparing required parts and tools
• Disassembles, inspects, and cleans engines and/or engine components. Assists with completion of required documentation, such as work completed documentation, time sheets, warranty claims, and quality forms, via handwritten forms or business system input screens
• Completes training in line with skill and business requirements. Maintains work area and tools for cleanliness and proper operation
• Ensures adherence to all relevant Health, Safety & Environmental policies, procedures, and legislation, and reports any issues/incidents to their supervisor
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Ensures accountability - Holding self and others accountable to meet commitments
• Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
• Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals
• Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting, and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace
• Diagnostics Application - Translates customer complaints to develop troubleshooting plans; troubleshoots issues following guided workflows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating the complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking
• Electrical Knowledge - Demonstrates knowledge of Cummins and industry standards on working with low and/or high voltage by complying with all safe work procedures, including Personal Protective Equipment, to create a safe work environment; applies basic electrical theories and electronics components knowledge using appropriate tools and procedures to diagnose and repair products safely and efficiently
• Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution
• Mechanical Knowledge - Demonstrates knowledge of Cummins and industry standards by complying with all safe work procedures, including Personal Protective Equipment, to create a safe work environment; applies mechanical principles and theories using appropriate tools and procedures to diagnose and repair products safely and efficiently
• Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers' cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition
• Service Documentation - Creates and verifies customer, equipment, and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done
• Technical Escalation - Obtains product technical issue information and utilizes available resources, including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization