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Workshop Technician
Workshop Technician at Decathlon UK
International. Sport-passionate. Collaborative team members. Stronger together through our driving force to bring people together through sports to make wellbeing accessible for all.
At Decathlon UK, we offer Careers That Let You Play. As part of the DECATHLON Group, one of the world's largest sports retailers headquartered in France, we specialise in creating and distributing sports products through online and physical stores across 56 countries with over 1,700 locations. With over 40+ stores in the UK, our mission is to be the spirited champion of sports and healthier living in the nation.
About the Role
As a Workshop Technician, you are one of the key reasons our customers return to Decathlon.
Your role involves providing a high level of diagnosis and timely repairs or service across a mix of sports products, particularly bikes (circa 85%), to meet customer expectations. You’ll help customers extend the life of their sports products, ensuring they continue performing optimally.
No day will be the same: diagnosing, quoting, and repairing products while delivering the best possible customer experience. Our workshops serve as the hub of sustainability in our stores—you’ll play an integral part in reducing our environmental impact by recycling and repairing defective sports products before giving them a second life.
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Responsibilities
In a nutshell, your key tasks include:
- Diagnosing technical faults in customer products and agreeing on the best solutions with them
- Servicing and repairing customer products within your Decathlon store
- Ensuring customers receive excellent service experiences
- Managing stock, ordering, and inventory control
- Analysing business performance
- Developing and growing the workshop operation and customer base
- Delivering workshop KPI’s
About You
As a Workshop Technician, you will join us under our standard retail operating hours, including some weekend and evening shifts.
The successful candidate is a sports enthusiast with:
- Bonus points for:
- Being Cytech certified
- Having previous workshop experience, preferably with bikes
- Excellent problem-solving skills (expertise at identifying details others might miss)
- Strong customer service orientation, committed to going above and beyond
- A solution-focused mindset and a growth mindset
- Great communication skills and ability to collaborate
- Basic familiarity with commercial operations and business growth strategies
- A passion for sustainability
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Benefits
As part of our Decathlon family, enjoy:
- Teammate bonus scheme
- Pension contributions
- Discounts on all Decathlon products and services
- Weekly staff sports and activity events
- Cycle-to-Work Scheme, encouraging eco-friendly commuting
- Training and development opportunities through Decathlon Academy (physical training courses included)
- Discounts on groceries, travel, shopping, and more via our SmartSpending portal
- Flexible career pathways, designed to grow with your aspirations
Aside from these, we champion a culture where enjoyment comes with every repair job. Join a team that thrives on collaborative work and shared passion for sports.
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Jessica, London
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