JLL
Workspace Experience Ambassador
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Workspace Experience Ambassador
Workspace Experience Ambassador – Birmingham, GBR
JLL empowers you to shape a brighter way. Our people at JLL help shape the future of real estate for a better world by combining world-class services, advisory and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Join JLL’s dynamic team, serving one of the world’s largest banking and financial services organisations, with a network spanning more than 50 countries and territories. We’re seeking talented professionals who thrive in fast-paced environments and are eager to drive meaningful change. This is an outstanding opportunity to work alongside industry experts that help shape the future of workplace strategy for a globally recognised institution.
Whether you want a career that could take you to the top or an exciting new direction, we offer opportunities, support, and rewards that will help you:
- Stand out
- Fulfil your potential
- Make your mark on something truly exciting
About the Role
As a Workspace Experience Ambassador, your mission is to help build and lead a supportive and social community. You’ll create a friendly atmosphere and serve as the primary point of contact for employees and their visitors.
Your focus is on delivering an unrivalled experience, building long-term relationships, and using workspace data to enhance the overall experience.
What Our Values Mean to Us
Our team upholds JLL’s principles through:
- Happiness – Choosing to be happy and caring about others’ happiness.
- Authenticity – Being open and authentic with ourselves and others.
- Accountability – Facing challenges and owning them.
- Engagement – Being present with both heart and mind.
- Exceptional hospitality – Delivering outstanding experiences at every touch point.
- Performance & solutions – Being passionate about delivering results.
- Recognition – Praising and acknowledging success consistently.
- Sustainability – Prioritising environmental care and a sustainable future.
Key Responsibilities
Community Engagement
- Be the "go-to person" within the business for workspace assistance and enrolment in community events.
- Deliver an exceptional experience to colleagues to help them flourseach linked to community wellness and engagement.
- Take proactive ownership of hybrid workspace services, ensuring the space is well-mainuted and complaints are minimal.
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- Build relationships and encourage colleague interaction through:
- Organising engaging, high-participation events
- Mapping event engagement and participation.
- Develop a long-term community with a focus on:
- Workplace Well-Being – Support colleagues through new workspace challenges and opportunities.
- Partner with other Experience Ambassadors to deliver a consistent vision.
Day-to-Day Tasks
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Onboarding Support
- Orientate new hires with welcome packs, site tours, and access arrangements.
- Ensure a valued and welcome onboard experience.
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Workspace Analyst & Improver
- Collect and analyse workspace data to assess engagement and trends.
- Engage with colleagues to understand workstyle habits and make improvements.
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Experience Documentation & Reporting
- Draft stakeholder plans and report on engagement activities, successes, and community meetings.
- Provide weekly workspace experience updates (event calendars, data insights, and change management).
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Event Visionary
- Collaborate to build your local event calendar, aligning with the company’s wider strategy.
- Synergise with ERGs, HR, contractors to promote community engagement.
- Foster cross-industry collaborations through the event initiative—for example, craft-making workshops or yoga sessions with external influencers.
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Communication & Promotion
- Gatekeep digital signage and communication networks.
- Craft and distribute content (blogs, articles, social media, newsletters, videos).
- Partner with the communications team for event collateral and promotion materials.
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Virtual Community Manager
- Engage with the online community and address requests inquiries.
- Resolve touch-point issues proactively with personal follow-ups when needed.
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Service Standards & Improvement
- Maintain updated customer journey maps.
- Benchmark and enhance service standards based on engagement data.
Technology Enthusiast
- Collaborate with the BI&T team to introduce innovative tech solutions that:
- Enhance customer experience and engagement with events.
- Improve efficiency through technology.
What We Expect From You
This role requires a welcoming, forward-looking professional who:
- Spearheads best-in-class workplace experiences—people, processes, and community vibes.
- Upholds health and safety standards—following protocols and ensuring workplace excellence.
- **ʺReport and share at least two positive findingsʺ annually, attend SAFER workshops and complete safety training on time.
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- Leverage data insights—convert available analytics into actionable recommendations.
- Demonstrate a sustainability mindset—contributing to eco-responsible practices.
Share Our Purpose
Enjoy a workplace that:
- Values wellbeing—focusing on inclusion, productivity, and collaboration.
- Supports continuous learning & growth—empowering you to grow your career on terms that work for you.
Required Skills & Experience
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2+ years in customer service, events, sales, or business support. (Hybrid/corporate real estate experience is a plus—start-up exposure also welcomed)
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Basic tech skills:
- MS Office proficiency, digital etiquette (with the ability to adapt to new tools).
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Availability & Adaptability:
- Prepared to work in shifts and occasionally outside of core office hours.
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Core Competency:
- Excellent communication—(written and verbal).
- Negotiation skills, coordination, and networking.
- A strong team player—accountable, mindful, and exceeding expectations for users/ team.
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Engagement Orientation:
- Comfortable collecting and translating engagement feedback into service improvements.
- Knowledgeable about emerging hybrid workspace technology.
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Personal Traits:
- Calm under pressure.
- Energetic, upbeat, and customer-focused personality.
Location & Opportunity Details
On-site Birmingham, GBR
Note: Even if you don’t meet every listed requirement, we encourage you to apply if the role resonates with your skills. Our mission is to ** highlights your unique profile** and see how you bring value to us.
JLL uses AI tools to match candidates with opportunities—but our focus is always on what you bring to the table.
About Jones Lang LaSalle Incorporated
Since 1888, JLL (NYSE: JLL) has been a leader in commercial real estate and investment management. Ranked among Fortune 500 companies, we operate globally, powering clients’ portfolios across offices, retail, hotels, industrial, residential, and more.
With over 200 years of combined legacy with expertise in 70+ countries, we’re known for our:
- Global platform combined with local knowledge.
- Commitment to driving real estate for a brighter future.
Act now. Spark your JLL journey today: [Visit jll.com/careers]
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