Global Payments Inc.
WPAP Operations Analyst
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Make your mark at one of the biggest names in payments. We’re looking for a WPAP Operations Analyst to join our ever-evolving Accounting team and help shape the future of global commerce.
What you’ll be doing:
The WPAP Operations Analyst is responsible for ensuring the accurate and timely reconciliation, settlement, and financial control of payment and accounting processes. The role supports operational excellence through the investigation and resolution of exceptions, maintenance of robust financial controls, stakeholder engagement, and driving continuous process improvements to enhance efficiency and accuracy across WPAP operations.
Financial Reconciliation and Control
- Perform General Ledger (GL), bank, and account reconciliations, ensuring accuracy, completeness, and timely resolution of discrepancies.
- Complete settlement balancing activities within agreed Service Level Agreements (SLAs).
- Prepare and post accurate journal entries, ensuring all transactions are appropriately substantiated and supported.
- Monitor and investigate reconciliation breaks, differences, and aged items, taking ownership through to resolution.
- Maintain high-quality documentation and smart noting on all reconciliation exceptions and outstanding items.
- Support month-end activities, ensuring all financial controls and reporting requirements are completed accurately and on time.
Operational Excellence
- Investigate and report erroneous accounting entries, rejected payments, and failed transactions.
- Conduct root cause analysis to identify recurring issues and implement corrective actions to prevent reoccurrence.
- Escalate incidents, risks, and operational issues promptly and effectively in line with governance procedures.
- Complete and sign off all daily checklists within agreed SLA requirements.
- Maintain a strong understanding of push-to-account settlement and reconciliation processes, ensuring operational effectiveness and control.
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Stakeholder Management and Subject Matter Expertise
- Act as a Subject Matter Expert (SME) for assigned accounts and operational processes, responding to incoming queries and providing guidance.
- Develop specialist knowledge to provide accurate advice and information to internal and external stakeholders.
- Take full ownership of issues and queries, managing them through to successful resolution and communicating updates effectively.
- Engage with stakeholders to investigate aged items, resolve outstanding issues, and support operational decision-making.
Process Improvement and Governance
- Maintain and update Standard Operating Procedures (SOPs) and process documentation to reflect current practices and controls.
- Identify opportunities for continuous improvement and contribute to initiatives that enhance efficiency, reduce risk, and improve customer outcomes.
- Ensure compliance with established policies, controls, and operational procedures.
What you’ll bring:
- Experience in financial operations, reconciliations, settlements, or accounting-related activities.
- Strong understanding of General Ledger processes and financial controls.
- Analytical and problem-solving skills with the ability to investigate complex issues and identify root causes.
- Excellent attention to detail and commitment to accuracy.
- Strong stakeholder management and communication skills.
- Ability to prioritise workloads and meet tight deadlines within SLA requirements.
- Proficiency in documenting processes and maintaining accurate records.
- Continuous improvement mindset with a focus on operational efficiency and risk reduction.
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Success Measures
- Reconciliations completed accurately and within SLA.
- Settlement balancing and journal postings completed on time with minimal errors.
- Timely resolution of aged items and reconciliation breaks.
- Effective management of incidents, escalations, and stakeholder queries.
- High-quality process documentation and operational controls maintained.
- Demonstrable contribution to process improvements and operational performance enhancements.
About The Team
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner, and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
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