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External Familiarisation Officer (Warehouse)
About the Role
MKM is the leading independent builders’ merchant in the UK, established in 1995. With over 143 branches and 3,300 employees, we value our diverse team and strive to create a strong sense of belonging. Our team of staff is key to our success, so we believe in attracting, retaining, and promoting a mix of colleagues that foster a welcoming ‘MKM family’ environment.
In this position, you’ll work as part of our external team within our industry maintenance focused branches, assisting with critical tasks while engaging directly with customers.
Responsibilities & Duties
- Assisting customers with queries and requirements
- Providing excellent customer service throughout interactions
- Loading and unloading vehicles safely
- Picking, checking, and verifying orders
- Storing stock securely and following health and safety guidelines
- Maintaining a clean, organised, and safe working environment
- Working alternate Saturday mornings as part of the role
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Qualifications and Skills
- Preferred:
- Valid Counterbalance Forklift Licence
- Full UK driving licence, essential for this role
- Advantageous:
- Experience in the building/construction industry
To excel in this role, we are keen to bring on someone who can:
- Come across as likable and approachable (that special customer service ‘likeability factor’!)
- Deliver exceptional customer service daily
- Be hardworking, proactive, and dedicated
- Maintain a positive attitude under customer expectations
- Take a high level of attention to detail in handling tasks
Benefits
As a valued member of one of the UK’s leading independent builders’ merchants, we offer a competitive reward package:
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- Competitive pay package
- Substantial staff discounts
- Access to training and development opportunities
- Holiday scheme with rewards based on length of service
- Holiday Purchase Scheme options
- Perkbox discounts with thousands of offers
- Contributory pension scheme for financial security
- Financial planning support
- Cycle-to-work scheme
- Free parking at our branches
- Enhanced Maternity Leave provisions
- Enhanced Paternity Leave support
- Employee Assistance Programme for support needs
- Mental Health Support
Line Manager Name: performance appelerton Location: indyardwarehouse Contact: For any queries, please call 01482 262280
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