Young Peoples Housing Service (YPHS) Team Manager

Number of Vacancies: 1
Time Type: Full time
Worker Type: Regular
Proposed Interview Date: Tuesday, August 11, 2026
Hours of Work: 37
Hiring Manager: Daemon Cartwright
Contact Number: 01482 615619

Job Description Summary

This is a full time permanent post.

Exciting Opportunity to Join the Young People’s Housing Service

Do you want to lead a service that makes a real difference to young people’s lives and helps prevent youth homelessness? Hull City Council is looking for a confident, motivated and dynamic leader to join our Young People’s Housing Service (YPHS) as a Team Manager. This is an exciting opportunity to lead a dedicated team delivering housing, homelessness prevention, supported accommodation and tenancy support services to young people across the city.

Working at the heart of Early Help and Prevention, you will play a key role in ensuring young people receive the right support at the right time to prevent homelessness, improve wellbeing and help them make successful transitions into independent living.

You will provide leadership, direction and professional oversight to a skilled team, driving high standards of practice, performance and safeguarding. You will oversee a range of housing and accommodation pathways, ensuring young people receive responsive, high-quality support tailored to their individual needs.

You will possess substantial knowledge of housing, homelessness and young people's services, alongside a proven ability to lead teams, manage performance, drive continuous improvement, and work effectively in complex multi-agency environments ensuring the voice of young people remains at the centre of everything we do.

In return, you will have the opportunity to shape and influence services that make a real difference every day, working within a forward-thinking organisation that values innovation, partnership, learning, and ambition.

If you are passionate about preventing homelessness, empowering young people, and leading an outstanding service, we would love to hear from you.

Role & Purpose of Job

To lead and manage a team delivering specialist housing services for young people in line with statutory duties under the Housing Act (1996) and Children Act (1989). Ensuring the provision of high-quality person-centred support that prevents homelessness, promotes safety and well-being, and achieves positive transitions to independence delivered through a range of targeted housing solutions within the Young Peoples Housing Service. Providing management oversight, support, and guidance to a dynamic team through direct supervision, coaching and instruction to staff and ensuring the monitoring of performance through effective quality assurance activity to ensure young people and their families achieve the best possible outcomes.

Principal Accountabilities

• Promote and safeguard the welfare of children, young people, and vulnerable adults.
• Strategy - Develop effective mechanisms to ensure the early identification of young people at risk of homelessness. Identify gaps or emerging needs to ensure that appropriate housing services and support are available and accessible at the earliest opportunity to prevent homelessness and ensure timely and proportionate responses to risk. Contribute and support the strategic development of supported accommodation services and help inform commissioning decisions and funding bids for young people leaving care, children looked after and other young people “in need.” Support the Young Peoples Housing Service Manager in the development and delivery of innovative approaches and initiatives that enhance service quality and improve outcomes and access to appropriate accommodation and support solutions for young people.
• Customer Focus - Works in partnership with colleagues, parents, carers, and young people to ensure that young people centred, relational based practice is the principal standard and framework for all work undertaken with children, young people and families. Ensures 16/17 year olds, Children Looked After and Care Leavers have access to timely, responsive, support when presenting as homeless or in housing need. To ensure the effective implementation of the Early Help assessment process across the EH partnership and partners embedding young people’s participation in service delivery and design.
• Performance Management – To ensure effective case management, recording systems and quality assurance processes are in place with robust supervision and management oversight arrangements to ensure and achieve effective reporting against the Early Help performance framework. Plan the work of the team ensuring that staff re aware of their performance targets and that these are met or exceeded. Undertake appropriate monitoring and quality assurance process including case file audits, observed practice and data analysis to track and report on key outcomes. Ensure continuous improvement and inform practice development and preparation for Ofsted Inspections under ILACS and SCCIF for Supported Accommodation. Directly managing rent accounts and rent arrears, tenancy and estate management and wider housing facilities management across the range of internal Young People’s Housing Service supported housing options. Responsibility for compliance with current legislation, regulatory requirements and Childrens and Housing Services policies and procedures.
• Leadership – To motivate staff in order to ensure the provision of excellent customer service and achievement of high professional standards and meeting or exceeding of performance targets through the creation of team and individual development plans. Represents the service at multi agency meetings and wider professional networks/meetings. To lead, chair and attend relevant multi agency panels /meetings focused on both individual case work and wider housing and support themes/issues. This may include Risk Management panels, Team Around the Family meetings, CLA reviews, MAYVE, Children Looked After Transition Panels, Placement panels and Custody Release Meetings. To be a lead voice representing the housing needs of young people at a local regional and national level and ensuring young people’s participation and the ‘voice of the young person’ is embedded in practice across the Young Peoples Housing Service.
• Statutory Obligations – To deliver on the implementation of legislative / policy changes in order to meet the councils’ statutory obligations to young people and care leavers threatened with and or at risk of homelessness with responsibilities detailed in the Housing Act 1996 (Homeless Reduction Act 2017) and the Children Act (1989).
• Risk Management –Act as the safeguarding lead for the team ensuring timely reporting, escalation and management of safeguarding concerns in line with procedures. Oversee and review risk management and support plans ensuring risks are mitigated, and young people’s welfare is prioritised.
• Decision making - Responsible for the effective discharge of the council’s statutory obligations to young people who are at risk of or threatened with homelessness in accordance with relevant legislation to enable rehousing solutions. Holds accountability for decision making and risk management in all case work in the team liaising with the Service Manager on complex and high-risk decisions. Provides oversight and authorisation of assessment, intervention and decision making to determine individual housing needs of children and young people.
• Development Learning & Performance To lead the management and professional development of a team creating a positive learning and working environment, promoting, and encouraging a culture of continuous improvement to develop an outstanding service, where innovation and enterprise flourish. To be accountable for managing performance and ensuring adherence to policies and procedures inclusive of PGPR, sickness absence, recruitment, disciplinary, grievance, capability, and other staffing procedures.
• Service Delivery - Directly Manages the YPHS Shared Accommodation and Gateway supported housing schemes and associated landlord and tenancy management functions including allocations and transitions. Managing access to and transition through- the YPHS housing hub-temporary accommodation options- hostel provisions; move on accommodation; floating support; and general needs housing to achieve effective resettlement.