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ZARA HOME HIGH STREET KENSINGTON ASSISTANT MANAGER
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ZARA HOME HIGH STREET KENSINGTON ASSISTANT MANAGER
Zara Home Assistant Manager – Zara Home (Full Time)
Reporting to: General Manager / Deputy Manager
About the Role
As an Assistant Manager at Zara Home, you play a key role in supporting the General Manager and Deputy Manager to run the store efficiently, ensuring operational excellence, a positive team environment, and a world-class customer experience.
You will:
- coordinate daily shop floor activities,
- supervise colleagues, and
- contribute to achieving commercial objectives while maintaining Zara Home’s high standards.
We are looking for individuals who are:
- adaptable,
- empathetic,
- customer-focused, and
- passionate about home fashion.
You will bring a collaborative, values-driven mindset, fostering a culture where everyone—regardless of background, identity, or experience—can thrive.
Key Responsibilities
Customer Experience & Sales
- Deliver exceptional customer service with empathy and professionalism, ensuring inclusivity in all interactions.
- Support the team to drive sales, add-on opportunities, and engagement across multiple channels.
- Resolve customer concerns effectively, escalating when necessary, and ensuring all customers feel heard and valued.
- Maintain up-to-date product knowledge and adapt to trends, customer preferences, and store priorities.
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Stock, Delivery & Merchandising
- Manage daily replenishment, deliveries, and stock organization efficiently, promoting teamwork and shared responsibility.
- Allocate new products on the shop floor and brief the team on placement, priorities, and product features.
- Organize overstock according to company policies and maintain an orderly stockroom.
- Work with the Merchandising team to maintain visual standards, store layout, and fixtures, ensuring a welcoming and accessible environment.
- Use stock management systems accurately to support operational efficiency.
People, Team & Culture
- Foster an inclusive, collaborative, and supportive team culture where all colleagues feel valued and empowered.
- Assist in coaching, mentoring, training, onboarding, and developing team members.
- Participate in recruitment, induction, and retention of diverse talent.
- Encourage participation in team meetings and contribute ideas to improve the workplace experience.
- Model Zara Home values, ethics, and sustainability practices in daily actions.
Operations, Health & Safety
- Support store procedures, security, cost control, and maintenance processes.
- Ensure a safe, clean, and accessible environment for colleagues and customers.
- Promote health and safety awareness, understanding the roles of First Aiders and Safety Champions.
- Encourage practices that protect the well-being of all team members and customers.
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Experience & Skills
Experience
- Proven experience in a fast-paced retail environment.
- Experience supervising or managing a diverse team.
- Demonstrated ability to support sales and deliver commercial results.
- Awareness of market trends, competitors, and customer expectations.
Skills & Attributes
- Strong emotional intelligence, communication, and interpersonal skills.
- Effective planning, organization, and time management abilities.
- Commercial awareness and proactive problem-solving.
- Ability to motivate, develop, and lead a team by example.
- Resilient, adaptable, and able to make timely decisions under pressure.
- Customer-focused, values-driven, and committed to fostering an inclusive environment.
Why Join Us
At Zara Home, we are committed to diversity, equity, and inclusion, welcoming colleagues from all backgrounds, cultures, identities, and abilities.
- Your skills and contributions are valued.
- Your development is supported.
- You will help create an inclusive, sustainable, and inspiring retail experience for both colleagues and customers.
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