Team Leadership & Development

• Be responsible for the training and development of the Commercial team by ensuring that regular feedback, reviews, and adequate training is given.
• Identify and develop potentials within the store and manage succession plans with the relevant follow-up on LEAP.
• Lead and keep a high level of motivation within the team.
• Daily commercial updates with the team to ensure they are informed, engaged, and equipped to drive sales and deliver exceptional customer service.
• Be responsible for all payroll processes and comply with deadlines.
• Ensure that all ER processes are followed according to the company policy in managing formal and informal meetings, sickness, and absence.
• Be an ambassador in the company’s sustainability project and ensures that the store upholds and works towards finding new, innovative, and economically reductive ways to be sustainable. Ensure that all company-related initiatives are fulfilled.

Customer Experience

• Lead by example and contribute to the highest standards of customer service across the store.
• Deep understanding of customer behavior and profile, and takes actions to improve the product knowledge of the team to increase sales and achieve commercial goals.
• Be able to solve and manage customer issues and escalate to the customer service team if necessary.
• Actively participates in all the actions to improve Customer Experience.

Security Procedures

• Support to ensure security and funds management procedures are followed rigorously by all employees in the store and all relevant documentation has been signed.
• Support with the organization of the security team and all procedures related.
• Open and close cash desk and gives support to cash desk team.
• Monitor cash discrepancies level and report to line management.
• Oversees the banking procedures and follow up any incident reported by L&P Department.
• Support with the request of change and follows up accordingly.
• Support with all store security procedures to minimize stock loss and supports action plans accordingly.
• Support to ensure security and funds management procedures are followed rigorously by all employees in the store and all relevant documentation has been signed.

H & S

• Be aware of the risks employees and customers are exposed to and be aware of safe work practices and company procedures to overcome them.
• Ensure good housekeeping is maintained throughout all areas in the store and to be able to use the HS Net app to report accidents.

Experience and Qualifications

• Previous fashion retail experience essential.
• Experience in Merchandising, preferably in a similar environment.
• A fashion/textile design qualification is desirable but not essential.
• Proven record of creating and implementing successful commercial actions.

Skills and Attitudes

• Passionate about fashion.
• Ability to lead by example, motivate, and develop the team.
• Ability to demonstrate commerciality involving current trends and forecasting future trends.
• Strong time management and organizational skills.
• Strong interpersonal skills with an emphasis on building partnerships, managing conflict, and influencing others.
• High level of numeracy, written, and verbal communication skills are essential.
• Strong knowledge of Keynote, with the ability to design and deliver visually compelling presentations.
• Ability to drive change: open-minded, flexible, adaptable, oriented to results, embraces technology, and innovation.
• Resilient and able to handle pressure and react quickly to situations, making timely decisions in challenging conditions/circumstances.