Chessington World of Adventures Resort
Zonal Host
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What you'll bring to the team
- A passion for delivering exceptional guest experiences and leading by example.
- Strong leadership and coaching skills, with the ability to motivate, support, and develop frontline teams.
- Confidence in handling escalated guest queries, complaints, and operational challenges in a calm and professional manner.
- Excellent communication skills, with the ability to build positive relationships with guests, colleagues, and stakeholders.
- A proactive and solutions-focused approach, with the ability to make decisions and resolve issues quickly.
- A commitment to maintaining the highest standards of safety, presentation, and operational excellence.
- Flexibility and adaptability, with the willingness to support different operational areas across the resort when required.
- A collaborative mindset and a desire to contribute to a positive team culture while driving performance and service standards.
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Qualifications & Experience
- Previous experience in a supervisory, team leader, or operational leadership role within a customer-focused environment.
- Experience delivering outstanding customer service and managing guest interactions effectively.
- Confident in coaching and developing team members to achieve operational and service standards.
- Strong problem-solving and decision-making skills, particularly in fast-paced environments.
- Excellent verbal and written communication skills.
- Ability to prioritise workloads, manage multiple tasks, and remain organised under pressure.
- Experience working with operational systems, performance measures, and company procedures is desirable.
- A good understanding of health and safety practices and the importance of maintaining compliance.
- Strong attention to detail and the ability to maintain accurate records and documentation.
- Proficient in English and confident using Microsoft Office and other digital systems.
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Desirable
- Experience within a theme park, attraction, hospitality, retail, leisure, or guest experience environment.
- Previous experience managing escalated guest feedback and resolving complaints.
- Experience training, mentoring, or assessing team members.
Benefits
- Monthly Bonus based on guest satisfaction
- 25% discount in our retail shops and restaurants and 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Discounted rates at Merlin hotels all over the world
- Employee pricing up to 55% off cinema tickets
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range
Competitive
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