UniHomes
Client Growth Manager (East of England)
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Client Growth Manager
Location: Home-based within the East of England (Cambridge, Chelmsford, Colchester, Ipswich, Leicester, Luton, Milton Keynes, Northampton, Norwich, Peterborough, Stevenage). Postcode areas: CB, CM, CO, IP, LE, LU, MK, NN, NR, PE, SG.
Salary: £40,000 + commission + car allowance (OTE £50,000+).
A note on application eligibility: You must live within the East of England and hold a full UK driving licence. Applications outside this region will not be considered.
About the Role
Are you commercially driven, with a passion for turning client engagement into measurable revenue? Join UniHomes and help our letting agent partners unlock the full value of our student property platform.
We’re looking for Client Growth Managers to join our Business Development team. At UniHomes, we offer letting agents free advertising for student HMOs via our property portal. In return, agents must provide completed shared utility order forms from the student groups we introduce. These forms generate revenue for UniHomes and commission for the agent, creating a mutually beneficial partnership. Your role will ensure agents understand the commercial value of our platform and adopt the right processes to seamlessly and consistently drive utility form completion within their lettings workflow.
This B2B2C role hinges on your ability to build strong relationships with letting agents—not just with individual counterparts, but also with those agents’ success in guiding student tenants through the utility ordering process.
Core Responsibilities
- Relationship Management: Serve as the main point of contact for letting agent partners, fostering trust and facilitating long-term collaboration.
- Product Value Communication: Help agents recognise the long-term commercial benefits of free advertising on UniHomes and embed utility form completion within client workflows.
- Process & Training: Drive revenue growth by embedding operational best practices, ensuring agents are trained and processes aligned to maximise utility form returns.
- Performance Monitoring: Track client performance metrics and address gaps to improve conversion rates, conversion consistency, and account growth.
- B2B2C Journey Ownership: Understand and influence the full end-to-end student journey, ensuring agents are fully trained to guide tenants seamlessly through utility orders.
- Reporting & Engagement: Provide clients with data-driven insights to help them recognise their impact and identify opportunities for improvement.
- Client Onboarding & Retention: Collaborate with support and business development teams to effectively onboard clients and develop lasting success from the start.
- Data & CRM Management: Support marketing and technology initiatives by maintaining accurate CRM records and keeping all account data up to date.
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What Success Looks Like (KPIs)
Your role is successful when:
- Agents consistently return utility order forms, signifying high engagement.
- Client teams are fully onboarded and highly effective in driving utility form compliance.
- Your accounts contribute to revenue growth, repeated business adoption, and long-term partnerships.
Key Performance Indicators
- Form conversion rate: Percentage of advert views turning into completed utility orders.
- Revenue contribution: Total commissionable revenue generated via client accounts.
- Client engagement: Frequency & quality of client touchpoints (e.g., best practice sessions, process updates).
- CRM accuracy: Comprehensive, correct, and real-time account records.
- Portfolio growth & utilisation: Proportion of agent student property listings actively advertised on UniHomes, including uptake progress.
Skills, Experience & Attributes
- Background: Proven role experience in account management, performance growth, or enabling businesses ( roles like Partner Success Manager, Revenue Onboarding Coach, or Client Performance Lead).
- Growth & Process experience: Track record of driving B2B revenue growth from behaviours embedded in client teams.
- B2B2C Influence: Expertise in influencing business sectors (often in proptech, letting agents, or student housing), embedding utility models through collaboration.
- Commercial acumen: Strong financial skillset, drive growth via client adoption of revenue-generating systems.
- Communication & Influence: Highly persuasive in stakeholder discussions and behavioural change scenarios.
- Organisational prowess: Highly data-driven, capable of analysing performance and acting swiftly to optimise results.
- Collaboration & Sharing: Encourages team knowledge-sharing, proactively celebrating client wins.
- Fieldwork & Travel: Comfortable with frequent travel (3+ days per week, occasional overnight trips) across the region.
- Location & Driving: Must live within the East of England. Must hold a UK driving licence (practical coding must exist).
- Tech Fluency: Proficient in Microsoft Office; experience with Salesforce (CRM) (training may be provided should you have no prior experience).
About UniHomes
At UniHomes, we are transforming the entire student rental ecosystem in the UK. As the market-leading student accommodation advertising platform and utility management service provider, we provide a single destination to simplify, streamline, and stress-free the accommodation journey for students.
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Our philosophy is built around simplicity, student support, and tech-driven problem-solving. By continually evolving our product range and services, we ensure that agents, developers, and students experience efficiency beyond market complexity.
Since launching in 2015, rapid growth has seen us reach:
- 60+ cities across the UK.
- 1,000+ letting agent and operator partners.
- Recognition as Macroquarie-backed investments and accolades from EY Entrepreneur of the Year, Deloitte Fast 50, The Negotiator Awards—earning us Great Place to Work certification.
Our team of 140+ professionals operate from Sheffield, driving innovation, scaling markets, and cultivating a culture that prioritises collaboration, creativity, and shared growth.
Why Work With Us?
Our culture centres around these core values:
- Lead the Way
- In It Together
- Customers Matter
- Keep It Simple
- Rise Above Challenges
- Make It Happen
We also invest heavily in employee well-being and diversity, ensuring individuals can thrive because of—not despite—their unique perspectives.
Our Indeed Employee Offer includes:
- Great Place to Work® certification attesting to inclusive and exceptional workplaces.
- Accredited living wage (pays for above the mandatory government minimum).
- Bonus incentives: Holidays, seniority-based days, voluntary days off, savings-friendly schemes (enhanced and salary sacrifice pension contributions).
- Health and support programs: Premium healthcare plans, EAP services, mental & financial guidance, and enhanced maternity & paternity pay.
- Development & Career Upskilling: Progression opportunities, training talks, employee awards, referral schemes, staff discounts, and innovative physical workspace with enriching amenities (e.g., complimentary refreshments, tech-equipped break zones, pool table, and company-mandated social events).
We’re committed to fostering an inclusive workplace where all employees contribute genuinely and uniquely. We actively encourage diversity in background, identity, and colour.
Note on Reasonable Adjustments: If at any stage in our hiring process you need assistance, please let us know—we’re happy to make accommodations to ensure equity.
Eligibility requirement: Permanent UK work rights required; visa sponsorship can not be provided.
Hiring Practices
We actively encourage authentic applications—AI assist should be used tools to spark creativity, but your cover letter or application must reflect your true personality.
Recruitment agencies will not have their submissions considered. Please submit direct applications only; thank you for your understanding.
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