Surrey County Council
Contact Supervisor
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Contact Supervisor
Contact Supervisor (Full-Time – Permanent)
Role overview
- Salary: £34,660 per annum
- Hours: 36-hour week (Tuesday – Saturday)
- Working hours: 10am – 6pm
- Locations: Reigate or Woking
- Arrangement: Hybrid working (60% in-person, average 3 days/week)
Join our fantastic, county-wide Surrey Contact Service Team and play a critical role in high-quality, child-focused family-time arrangements.
About the Role
As a Contact Supervisor, you will:
Key Responsibilities
- Coordinate and supervise family-time sessions between children and relatives, ensuring:
- A safe, supportive, and structured environment in line with safeguarding procedures, legislation, and service standards.
- Sensitive management of interactions and challenges, with a focus on child-centred practice.
- Prepare for sessions, including:
- Welcoming families
- Setting clear expectations
- Undertaking observational assessments during interactions
- Maintain accurate records:
- Documenting sessions accurately, timely and objectively to inform Social Care assessments and decisions.
- Providing analytical summations to support decision-making.
- Collaborate with multi-agency partners:
- Liaise with social workers, carers, internal teams, and external agencies.
- Coordinate additional administrative tasks to ensure service efficiency.
- Support service improvements:
- Promote consistency and quality across supervised family sessions.
- Contribute to continuous improvement aligned with Surrey Council’s priorities, including:
- Strengthening safeguarding practices and inclusive, child-centred approaches.
- Enhancing partnerships with Children’s Social Care.
- Promote team cohesion:
- Help and motivate colleagues, sharing good practice and training support.
- Flexibility and resilience:
- Adhere to dynamic demands, handle complex scenarios, and step in when the team needs support.
Impact & Values
This role is core to the safety, well-being and flourishing of children in Surrey. Your work helps:
- Balanced, positive family relationships where they can thrive.
- Drives better long-term outcomes by ensuring cases are child-centred and responsive.
- Models Surrey’s behaviours: collaboration, transparency, and inclusion for trust-building with families and partners.
Enjoy limited email, structured work-practices and constructive corrective measures, making this a highly rewarding and dynamic frontline role.
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Our Offer to You
Our commitment to staff includes generous benefits:
- Holiday entitlement:
- 26 day minimum, rising to 28 after 2 years, then 31 after 5 years.
- Flexible leave: Option to buy up to 10 additional days of annual leave.
- Pension: Salary-related pension scheme (standard for local authorities).
- Daycare support:
- 5 days of unpaid carer’s leave annually.
- 2 paid volunteering days.
- Additional family leave entitlements:
- Paternity, adoption, and dependents’ leave.
- Wellbeing support:
- Employee Assistance Programme (EAP).
- Learning & development centre with a wealth of resources and up-skilling opportunities
- Wellbeing discounts:
- Gym, shopping and travel perks.
- Professional recognition: An opportunity to positively impact the lives of children and families with meaningful work and контролом.
Requirements
To be shortlisted, your application should clearly prove and align with these core competencies and behaviours:
Experience & Skills
- Engagement with children, young people and families:
- Proven experience in contact, safeguarding, or social care environments.
- Familiarity with vulnerable children’s needs and the complexities of their situations.
- Knowledge of safeguarding framework & procedures, including:
- Recognising and handling red flags or concerns.
- Maintaining child-centred approaches at all tasks.
- Observation & recording:
- Accurate, objective, timely written reports for assessment and decision-making.
- Communication:
- Empathic, clear, professional relationships with:
- Children and families
- colleagues
- external partners (often in tough or emotionally charged circumstances).
- Empathic, clear, professional relationships with:
- Resilience & resilience judging:
- Manage complex situations with calm, professionalism, and sound judgement.
- Effective organisation & multitasking:
- Prioritise workloads and attention to detail amid competing demands.
- Active commitment:
- Diversity, accessibility and inclusion—services must be responsive to family needs.
Your Application
Candidates should explain in detail how they meet the following 4 key questions:
- Experience with children/families (in complexity or vulnerability):
- How did you center the child?
- What outcome impact did your work have?
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Safeguarding knowledge application:
- Describe a clear concern: when to raise it, how to acted, and how records were captured/reported afterward.
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Handling a challenging/emotionally charged interaction:
- How did this occur?
- Actions taken and skills used to achieve a safe, positive outcome?
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Collaboration, transparency & accountability:
- Offer an example from colleagues, partners or service users showing collaborative work, open communication, and ethical accountability.
Other Requirements:
- Background check: Enhanced [DBS Disclosure & Barring] check plus Children’s and Adults’ Barred List checks (mandatory due to regulated activity).
- Closing date: 23:59 (21st July 2026).
- Interviews will follow for viable candidates.
Support Offered
- Review the [job description] and Surrey’s "Our Life Here" handbook for deeper insight on culture/work.
- Have questions? Contact: info@surreycc.gov.uk or call +483 7517108. (Flexible working requests, skills questions, employment barriers—we’re here to help.)
Important Notice: Local Government Reorganisation (LGR)
Surrey County Council is transitioning from a two-tier structure to new unitary councils by April 2027. If you are on the payroll before 1st April 2027: Your current terms and conditions will transfer, aligned with the new devolution framework.
Our Commitment
As a Disability Confident Employer, we are committed to promoting diversity and inclusion:
- Interview guarantee if you declare a disability and meet our minimum criteria in your application.
- Adjustments available: We provide ongoing support to ensure you can thrive in this role. Let us know your needs.
Surrey County Council values and warmly welcomes all our colleagues: from those entering our work force for the first time, to experienced professionals once more. You belong here.
Join us in shaping local government’s future"**
You’ll help deliver brighter outcomes for every child in Surrey with quality, safeguarded services and innovative community connections. For more on this exciting move: Local Government Reorganisation Applicant Info or visit the Surrey County Council website.
Apply now for a role that makes a real difference. Confident in your skills, confident in understanding our ambitions. Come build a place for everyone—where no child is left behind.
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