InPost UK
Field Service Engineer (North Wales/Chester)
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Field Service Engineer (North Wales/Chester)
Join Our UK Hub as a Field Service Engineer
Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a [mall]-clear.Field Service Engineer to join our Network Health team!
Our Mission
To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners, and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.
At InPost UK, we’re building an unparalleled group of talent committed to powering our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team comprises top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics, and supply chain. We’re a passionate group with high ambition: we collaborate, innovate, support each other, and leave egos at the door.
About the Role
A hands-on field-based role focusing on repairing our parcel lockers on client sites. Key tasks include:
- Break-fix and maintenance
- Software configuration
- Quality control
- Providing technical support and training to employees and subcontractors Active involvement in developing new solutions and maintaining technical documentation.
Responsibilities
- Diagnosing and repairing faults and malfunctions of parcel locker machines (APMs) on-site, ensuring minimal downtime and optimal performance.
- Maintenance and modernisation of parcel locker machines, including implementing hardware and software upgrades to enhance reliability and efficiency.
- Diagnostics, reconfiguration, and installation of computer software or firmware for computer, electronic, and electromechanical equipment, ensuring compatibility and security compliance.
- Processing and reporting on assigned repairs using standard internal communication channels.
- Managing tools and components for parcel locker machines.
- Handling administrative systems for personnel-related tracking.
- Conducting quality control of work performed by internal employees and subcontractors (ensuring adherence to technical standards, contractual agreements, and company guidelines).
- Providing technical and substantive support to employees and subcontractors (including international ones) via company communication channels.
- Participating in solution development for new types of parcel locker machines.
- Preparing and updating technical manuals and documentation.
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Note: This role requires occasional training & visits to the Hemel Hempstead office. Candidates must be located near or within the (North Wales/Chester) area to cover that patch.
Working hours: 8:30 AM – 5:30 PM, enforcing a 40-hour work week.
Requirements
Core Qualifications
We’re looking for drive, curiosity, and people who thrive in fast-paced environments. Key expectations include:
- Experience in a Field Service Technical Engineering role focusing on electrical/mechanical equipment.
- Proficiency with hand tools and diagnostic tools like a multi-meter.
- Experience in diagnosing and repairing equipment, including software configuration and firmware updates.
- Strong analytical and troubleshooting skills for resolving technical issues.
Soft Skills
- Excellent verbal and written communication (with ability for technical training).
- Ability to manage tasks efficiently, ensuring quality and meeting deadlines across multi-market operations.
- High accuracy in quality control and documentation.
- Experience working in diverse teams, including international subcontractors and internal staff.
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Flexibility & Travel
- Flexibility to travel for service/training in the UK and occasionally internationally.
- Comfortable working in or near (North Wales/Chester) for patch coverage.
Special Notes
- Parcel locker or similar system familiarity helpful.
- Familiarity with electromechanical devices and orgʰs IT tools required.
Our Benefits
Work-Life Balance & Wellbeing
- Enhanced Annual Leave: 26 days plus the option to buy additional days per year.
- Vitality Health Care: Top-tier health coverage to keep you healthy.
Family & Support
- Enhanced Parental Leave: We provide support through family milestones.
Transport & Finance
- Rail Loan: Purchase an annual season ticket and repay interest-free through InPost’s expense reimbursement process.
Civic Engagement
- Volunteering Days: Take a paid day off to volunteer for a worthwhile cause.
The Application Process
At InPost, we prioritise a straightforward and transparent recruitment experience:
- Stage 1: A 20-minute video chat with our Talent Team (within a few days of applying).
- If well connected, move to stage(s) 2–3 (depending on role complexity).
Our Culture
We’re a team of uniqueness. Our strength lies in our collaborative, open, and inclusive environment where everyone thrives and can be themselves. We’re looking for like-minded professionals who bring passion, innovation, and perseverance to that which we do.
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