Informa Group Plc.
Global Process Owner – Lead to Order
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Global Process Owner – Lead to Order
Global Process Owner (Lead-to-Order) – London Office
Company Description
At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity, and support of a fantastic community to make a real impact.
We’re an international business that connects specialists with knowledge, helping them to learn more, know more, and do more through:
- Live and on-demand events
- Digital and data-driven services
- Academic research
We are home to over 14,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies.
In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams, collaborating flexibly across:
- Tech
- Finance
- Legal
- Corporate development
- HR
- Communications
- Operations and many other areas.
The Role
Positioned in the London office, this role is central to delivering the one Informa Buying Experience Platform, ensuring operational excellence, enhancing customer engagement, and supporting growth.
About the Role
The Global Process Owner (GPO) for Lead-to-Order leads design, optimization, and governance of best-in-class, low-touch business processes across all business units and regions. By adopting a product management approach and leveraging human-centric design principles, this role aligns processes and platforms with strategic objectives to deliver measurable value.
This position reports to the SVP, Product Buying Experience.
Key Responsibilities
Process Leadership & Strategy
- Define and governance the global Lead-to-Order process, ensuring alignment with:
- One Informa guiding principles
- Data strategy and governance frameworks
- Design clear, value-driven processes, including:
- Defined activities
- Assigned roles
- Key performance indicators (KPIs)
- Service-level agreements (SLAs)
- Identification of "moments that matter" for value creation
- Collaborate with the Order-to-Cash GPO to ensure seamless end-to-end consistency across front and back-end systems
- Develop strategic roadmaps focusing on:
- Operational excellence
- Customer and colleague experience
- Revenue growth and protection
- Conduct regular process assessments and gap analyses applying human-centric design principles
Cross-Functional Collaboration
- Partner with:
- Sales
- Marketing
- Customer Success
- Operations
- Global Business Services (GBS)
- Technology teams to ensure process integration and alignment
- Lead cross-functional process improvement initiatives, managing change effectively and ensuring stakeholder buy-in
- Facilitate regular stakeholder reviews to identify:
- Bottlenecks
- Improvement opportunities
- Act as the primary escalation point for Lead-to-Order process issues
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Process Optimization & Innovation
- Use process and data frameworks to identify optimization and automation opportunities
- Implement automation solutions to:
- Reduce manual effort
- Enhance accuracy
- Improve scalability
- Drive continuous improvement using:
- Lean Six Sigma methodologies
- Other process frameworks
- Collaborate with Technology and Business teams to optimize:
- CRM (e.g., Salesforce Sales Cloud)
- ERP platforms
- Supporting systems for Lead-to-Order processes
- Ensure data integrity and quality across all Lead-to-Order touchpoints
- Develop and maintain standardized dashboards for:
- Process performance tracking
Training & Development
- Input into training strategies and programs for commercial and operations teams, ensuring alignment with business requirements
- Create and update standard operating procedures and process documentation
- Conduct workshops to:
- Drive adoption
- Ensure consistent process understanding
Qualifications & Experience
Required
- Proven experience in sales and order process management or similar roles
- Strong track record of leading global process improvement initiatives in multi-regional organizations
- Expertise in Lead-to-Order or Quote-to-Cash value streams
- Experience in product management with a focus on Salesforce Sales and Revenue Cloud solutions
- Salesforce (Sales Cloud & Revenue Cloud) Certifications preferred
- Familiarity with:
- CRM and Order Management Systems (e.g., Salesforce)
- ERP platforms
- Data visualization tools (e.g., Power BI)
- Proficient in:
- Process mapping (e.g., Visio, Lucidchart)
- Stakeholder challenges and influence management
Core Competencies
- Customer-centric mindset with human-centric design principles experience
- Strong stakeholder management, challenging, influencing and guiding senior leaders
- Excellent communication and presentation skills for diverse, global audiences (e.g., compelling storytelling)
- Ability to thrive in a fast-paced, evolving business environment
- Commitment to continuous self-development, including:
- Salesforce capabilities
- Process and Lean Six Sigma methodologies
- B2B sales or enterprise-level professional services experience
- Experience with digital transformation and automation projects
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Additional Information
We foster a culture where real connection matters. You’ll be expected to collaborate in-person with colleagues, customers, and partners:
- At least three in-person days per week
- Flexibility to work from home in between
Employee Benefits
Informa supports a rewarding, supportive, and enjoyable working life across several key areas:
Community & Culture
- Walk the World charity day and active diversity & inclusion networks
- Encouragement of in-person and online social events
Growth & Opportunities
- Up to 4 days per year unpaid volunteering (with potential charity match funding)
- Bespoke training, mentoring, and access to LinkedIn Learning resources
- Supportive internal job transition pathways
Work-Life Balance
- 25 days annual leave (increasing to 27 days after 2 years)
- Birthday leave day
- Up to 4 weeks remote work per year
Wellbeing
- Flexible personal benefit schemes
- Company-funded private medical cover
- ShareMatch scheme allowing employees to become Informa shareholders
- Wellbeing support, including:
- EAP assistance
- Mental health first aiders
- Health apps
- Subsidised healthy living programs
Global Opportunities
- Collaboration with teams across the globe
- Opportunity to share diverse perspectives
The PER that you bring matters more than a tick-box capabilities list. We’re a culture that rolls up their sleeves, things happen together when you’re here. If most of the skills and experience align, we’d love to talk!
Inclusivity & Equality
We embrace potential and perspectives from every background, committing to an Equal Opportunities Employer policy.
Detailed Information
- Learn more about how we protect your personal data at Informa’s job application policies.
- Reasonable accommodations are available upon request in the hiring process.
Support accessibility, diversity, equity, and inclusion. Informa values equity in all forms. Please inform your assigned Talent Acquisition Partner about any adjustments to assist you in the interview process.
See full diversity and inclusion policies at Informa.com.
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