Selwood Ltd
Hire Manager (Fixed Term Contract)
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Hire Manager (Fixed Term Contract)
Hire Manager – Fixed Term (Until 31st August 2027, London – Dartford)
Selwood – the leading pump rental solutions company in the UK – is seeking a Hire Manager to join their thriving London (Dartford) branch team.
Selwood prides itself on exceptional customer service backed by one of the largest fleets of quality pump products. We deliver a 24/7, 365-day service, tailored to each project’s unique needs.
A dynamic and rewarding role within a nationally recognised brand, where your expertise will drive profitability, operational efficiency, and customer satisfaction.
About the Role
To reinforce our London branch’s growing success, Selwood is recruiting a Hire Manager on a fixed-term contract until August 31, 2027.
The Hire Manager will lead the branch’s hire operation, ensuring smooth handling of customer requests, asset availability, and profit-driven decision-making. You will:
- Oversee daily hire operations, directing the team to deliver orders efficiently.
- Maximise profitability by securing optimal rates for Selwood’s assets.
- Collaborate with branch teams and wider operations to maintain service excellence.
This supervisory role combines logistics, customer service, and commercial acumen—ideal for someone with a hands-on approach and hunger for growth.
Key Responsibilities
Operational Excellence
- Coordinate branch transport logistics, ensuring efficient resource allocation.
- Maintain accurate contract documentation and compliance with systems.
- Prepare the Hire Team with equipment and workflows to meet outstanding demands.
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Customer & Commercial Leadership
- Liaise with operational teams (area/hub) to refine workflows and meet client requirements.
- Ensure damage/loss charges are accurately communicated and agreed with customers.
- Drive sales opportunities by promptly relaying branch leads to the Sales Team.
- Follow up on dormant accounts with proactive telephone outreach.
Upskilling and Team Development
- Foster positive customer interactions, embodying a consistent, solution-focused attitude.
- Provide constructive feedback to the team, encouraging innovation and development.
- Leverage customer insights to propose revenue-growing ideas.
Requirements
Essential Criteria
- Proven supervisory or managerial experience in a hire/rental business (or similar).
- Demonstrated ability to run a high-volume hire desk in a fast-paced environment.
- Logistics/construction/water utilities experience—highly beneficial.
- Proficiency in rental/hire systems and managing multiple software packages.
- Intermediate-level MS Office skills (Word, Excel, Outlook, PowerPoint) and familiarity with Teams for video calls.
Core Skills
- Highly self-motivated, with independent problem-solving capabilities.
- Strong time management and ability to prioritise tasks dynamically.
- Mastery of multi-tasking amid competing deadlines and pressure.
- Resilient communication: professionalism in high-stress situations with internal/ external stakeholders.
- Negotiation-influencing skills, confident in up-selling Selwood’s products.
What We Offer You
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At Selwood, we believe investing in your career aligns with your commitment to us. Our comprehensive benefits package supports work-life balance, professional development, and overall well-being:
Financial & Pension
- Competitive salary
- Annual and quarterly company bonus scheme.
- Pension scheme with contributions based on total earnings.
Time & Leisure
- 25 days annual holiday (plus length-of-service increases).
- 8 Bank Holidays included.
- Up to an additional week of holiday buy.
Healthcare & Wellbeing
- Private Medical Insurance (PMI) for yourself.
- Medical cash plan: discounts on health costs (e.g., dentist, optician) and 24/7 online GP access.
- Discounted gym memberships.
Protective & Development Support
- Life assurance protection (up to 3x salary).
- Employee assistance programme (EAP) and Mental Health first-aiders onsite.
- Access to courses/training for professional growth.
Additional Perks
- Employee discount scheme (including supermarkets, holidays, high-street brands).
- Referral rewards: up to £1,000 per successful hire.
Our Commitment to Inclusion
We’re Edward Snowden International Ltd (part of the Selwood group)—or improve: now referred to as Workdry International Ltd—and we pledge to eliminate discrimination. We encourage diversity, equity, and inclusion across our team. If you require reasonable adjustments during the recruitment process, we’re here to accommodate.
Ready for your role as London’s next Hire Manager?
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