Estée Lauder Companies
Jo Malone London, Assistant Boutique Manager, Canary Wharf Boutique, 37.5 hours
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Jo Malone London, Assistant Boutique Manager, Canary Wharf Boutique, 37.5 hours
Assistant Boutique Manager – Sales (Reports to: Boutique Manager)
About the Role
We are seeking an inspirational and dynamic Assistant Boutique Manager to play a pivotal role in achieving a store’s success. This includes supporting the Store Manager in leading, coaching, and developing the team of Sales Associates to hit sales, customer service, and operational targets.
Candidates must demonstrate:
- Proven supervisory and coaching skills in a fast-paced retail environment
- Retail operations expertise, including inventory management and cash handling
- Ambitious, proactive self-starters with a passion for beauty retail and team development
This role offers a chance to grow with a leader in prestige beauty, where a culture of diversity, progressive career progression, training, and competitive benefits are valued highly.
Key Responsibilities
As Assistant Boutique Manager at Jo Malone London, you will:
Customer Engagement & Event Management
- Deliver exceptional customer service aligned with Jo Malone London’s fragrant, creative philosophy
- Elevate in-store events, driving creative engagement (e.g., Hand and Arm massages, wedding consultations, floral crowns, cocktail master classes)
- Host visits from global customers, colleagues, and media, showcasing Jo Malone London’s signature brand experience
- Personify the "host with the most", embodying kindness, curiosity, and imagery of the brand
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Operations & Team Leadership
- Support the Boutique Manager in managing day-to-day store operations, ensuring business continuity in their absence
- Maximise sales performance and team productivity, aligning with boutique and brand vision
- Motivate and lead a team with clarity and authenticity
- Maintain high visual merchandising (VM) standards and a clean, professional store environment
- Complete administrative tasks with efficiency and timeliness
Sales & Omni-Channel Strategy
- Foster an omni-channel approach, staying aware of competitor activity
- Collaborate across department store teams for seamless execution
Ideal Candidate
Jo Malone London seeks someone who embodies:
- Warmth, kindness, and creativity – Paired with a "can-do" attitude
- Adaptability, versatility, and authenticity
- Passion for storytelling within retail
- Guided, polished, and groomed appearance
Essential:
- Retail management experience (Assistant Manager/Supervisory experience preferred)
- Proven track record in leading teams to meet sales and service targets
- Personalised, authentic customer service skills
- Experience in staff scheduling, sales analysis, and event creation/execution
- Inventory/facilities management and cash reconciliation
- Ability to work dynamic retail hours (days, nights, weekends, special events)
- Familiarity with retail POS systems and Microsoft Office
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Qualifications & Requirements
- Retail experience in cosmetics/prestige beauty preferred
- Proven supervisory/mentoring success in achieving targets
- Passion for storytelling and immersive customer experiences
- Proof of right to live and work in [country] required for interview consideration
Our Brand: The Employee Promise
We thrive on three core values: Trust, Respect, and Humour.
WHAT MAKES JO MALONE LONDON UNIQUE?
- Creativity & Innovation: From fragrance discovery to event innovation, we awaken senses.
- Kindness & Cultural Synergy: Nurture friendships, stimulating every journey from ideas to high definition.
- Supportive Growth: Your career becomes a fragrance—distinct, elevated, and enduring.
The Estée Lauder Companies: WE ARE
- WE ARE Individ uals – Bold, diverse, home to creative visionaries.
- WE ARE Inventors – Breaking beauty boundaries for 70+ years.
- WE ARE Global Citizens – Upholding family values, sustainability, and commitment to global citizenship.
Ready to join the future of beauty with integrity, innovation, and initiative? Apply today.
Note: Authority to work in [country] required.
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