Lloyds Banking Group
Lloyds Banking Group Customer Support - Belfast
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Lloyds Banking Group Customer Support - Belfast
Customer Support – Halifax Branch (Belfast)
End Date: Friday 10 July 2026
Salary Range: £26,200 – after 6 months, £26,950
We support flexible working – click here for more information on flexible working options.
Flexible Working Options
- Flexibility in when hours are worked
Summary
A full-time branch-based opportunity working 35 hours per week.
Job Title
Customer Support Location
- Belfast – working across our Halifax branches within a reasonable distance.
Hours:
- Full-time, 35 hours per week, including Saturdays Salary: £26,200 (rising to £26,950 after 6 months)
What You’ll Be Doing
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Start in a branch, providing face-to-face customer support.
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Handle everyday banking tasks but focus on helping customers through key life moments such as:
- Supporting someone through bereavement.
- Resolving fraud concerns.
- Assisting vulnerable customers.
- Building confidence with digital banking.
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Adapt to different customer needs, promote digital services, and assist customers in using online and mobile banking.
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Spot opportunities to connect customers with the right products/services.
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We train you—this isn’t about prior banking knowledge, but remaining calm, flexible, and empathetic under pressure.
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Potential progression opportunities:
- Supporting customers via phone, online, web chat, video, or social media.
What We’re Looking For
Experience & Skills
- Minimum of 12 months in customer service.
- People-focused attributes:
- Honest and genuine with a genuine care for helping people manage their finances.
- Quickly build relationships for outstanding customer experiences.
- Empathetic, care-driven, and integrity-based—prioritise resolving queries and building customer trust.
- Commitment to exceeding expectations for customers.
- Teambased: Collaborate closely with colleagues to fulfill customer needs.
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Career Growth
- Skill Progression Framework:
- 12 months minimum in customer-facing roles.
- Gain expertise in handling complex customer needs.
- Receive valuables accreditations through structured training.
- Progress into specialist roles across the Group, including:
- Digital support.
- Operations.
- Fraud analysis.
- Financial Planning.
- Leadership opportunities.
Why You’ll Prosper Here
We aim to be the UK leader in diversity, equity, and inclusion while fostering an environment where everyone can thrive, learn, and develop.
Inclusion commitments:
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Disability confident – We provide flexible accommodations upon request.
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wide-ranging benefits, tailored to your lifestyle, including:
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Generous pension contribution (up to 15%).
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Annual performance bonus.
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Private medical coverage via BUPA.
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Share schemes.
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Lifestyle benefits (e.g., discounted shopping).
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22 days’ holiday (pro-rated for part-time, plus bank holidays).
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Wellbeing initiatives.
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Generous parental leave policies.
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Annual salary review (1 April).
Additional Perks
- Uniform provided – no need to purchase workwear.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Relevant experience? This advert mentions a 12-month customer service requirement, but we recognise alternative skill acquisition pathways. If qualified through other means, apply anyway.
Our Ambitions
Our purpose is clear: "To help Britain prosper" by shaping the future of financial services. Here, you’ll:
- Play a key role in modernising banking.
- Work at scale—gaining exposure to opportunities for learning and growth.
- Drive change by contributing to meaningful financial transparency and inclusivity.
For more on flexible working options: Use the job search – e.g., type: "job sharing" or "variable hours."
Future-Focused Culture Our robust framework lets candidates explore diverse career pathways. From fraud prevention to financial wellness, you’ll drive real impact for both customers and communities.
Our Values & Policy
- Security-first policy: We always disclose the need for background checks only AFTER formal interviews or offer stages.
- Interviews only ask for sensitive details when strictly necessary, with transparency delivered by trusted colleagues.
Apply now – spots fill fast. Career Opportunities at Lloyds Banking Group: Join and be part of an industry leader—driving positive change in 320 years of history, now shaping the future of finance.
Need to contact us? halifax@lloydsbanking.com
Disability Adjustments?: Kindly request accommodations for a tailored support experience.
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