The Auction Rooms Edinburgh
Members Experience Supervisor & Digital Content Lead
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Members Experience Supervisor & Digital Content Lead
Members Experience Supervisor – The Auction Rooms, Edinburgh
Salary £28,500 per annum
Hours Full-time, 40 hours per week, Monday to Friday
Working pattern Rotational rota across 7:00am–3:00pm and 11:00am–7:00pm
Location The Auction Rooms, 22 Queen Street, Edinburgh
Reports to General Manager
About the Role We are seeking an ambitious Members Experience Supervisor to help lead the day-to-day operation of The Auction Rooms, shape our member community, and take ownership of our marketing and communications activity. This is a hands-on leadership role for someone who enjoys service, people, content creation, brand-building, and commercial growth.
Ideal candidates will have prior professional experience in marketing, social media, communications, or a previous marketing-adjacent role. Training will be provided, but we are looking for someone with genuine interest, proactivity, and confidence in:
- creating content
- managing social media
- developing a distinctive brand voice
What You Will Lead
- Senior point of contact for members, guests, suppliers, and staff, ensuring a polished, welcoming and solutions-focused experience.
- Lead day-to-day front-of-house standards, support the Community Assistant, and set five-star service benchmarks across reception, meeting rooms, and shared spaces.
- Oversee marketing activity, including:
- social media planning and posting
- website updates and basic SEO maintenance
- blog posts
- newsletters
- member communications
- event promotion and content creation
- Develop creative, brand-aligned content that reflects:
- The Auction Rooms’ heritage, member community
- local partnerships
- events and hospitality
- wider MOTA vision
- Support the General Manager with:
- sales enquiries
- tours
- bespoke proposals
- renewals
- member feedback and service improvement projects
- Curate and execute member events, wellness activities, and community moments tailored to a premium workspace client base.
- Act as Duty Manager and keyholder when required, responsible for:
- site oversight
- team standards
- operational issues
- escalations in the General Manager’s absence
- Ensure compliance with facilities, safety, and health standards by:
- coordinating contractors
- managing emergency procedures
- supporting evacuations
- Self-manage workload with:
- clear task lists
- proactive updates
- solution-focused communications
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About You
- Experience or studies in marketing, social media, content creation, or a related field (training provided).
- Confident collaborator who enjoys writing polished communications like:
- social media posts
- website copy
- blog content
- Understands that luxury service excellence requires:
- attention to detail
- brand consistency
- proactive problem-solving
- Commercially aware with an interest in flexible workspaces, property, hospitality, or member experiences.
- Organised and practical, adept at balancing:
- front-of-house responsibilities
- marketing projects
- deadlines and follow-through
- Willing to supervise staff, uphold service standards, and enact Duty Manager responsibilities.
- Career-driven, open to learning, and excited by potential progression, including:
- site management
- team leadership
- broader operational roles
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What We Offer
- Visible leadership role in a growing premium flex space brand.
- Comprehensive training in:
- marketing and social media
- sales and operational management
- compliance and site leadership
- Exposure to:
- senior strategy
- member experience design
- future expansion planning
- Full-time hours (Mon-Fri) with occasional evenings/weekends (for events or operations); supported by time off in lieu where applicable.
- A discerning working environment in a beautiful listed building within Edinburgh’s New Town.
How to Apply
Please submit:
- Your CV
- A brief cover note detailing why you are interested in The Auction Rooms, outlining:
- Your affinity for flexible workspace sector
- Relevant experience in service, marketing, content, communication, or community building
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