MERKUR Casino UK
Merkur Slots Supervisor Nights - Trowbridge
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Merkur Slots Supervisor Nights - Trowbridge
Supervisor Nights – Trowbridge
Exciting opportunity to join MERKUR Slots and help scale your career while being part of a market-leading business focused on delivering exceptional customer experiences.
Position Overview
- Role Title: Supervisor Nights (Part-Time) – 40 hours per week
- Pay:
- Standard Rate: £13.53 – £14.53 per hour
- Night Rate: £14.53 per hour (23:00–06:00)
- Location: Trowbridge, UK
- Industry: Gaming, Retail, Hospitality
About MERKUR Slots
We are part of MERKUR Casino UK Ltd, a leading enterprise within the MERKUR Group (formerly the Gauselmann Group), one of Europe’s largest gaming and entertainment companies. Based across multiple countries, including the UK, we operate a diverse portfolio of venues:
- Over 230 Adult Gaming Centres (under MERKUR Slots)
- Multiple high-street bingo venues
- High-end MERKUR Casino venues (e.g., Aberdeen)
The Role: Key Responsibilities
Core Duties:
- Support & Mentorship: Mentor team members, ensure morale and productivity, and help achieve targets.
- Venue Management: Assist with opening, trading, and closure of the venue under the venue manager’s supervision.
- Service Standard: Uphold customer service excellence and maximise revenue opportunities.
- Revenue & Marketing: Implement marketing/promotional activities to boost venue income.
- Security & Compliance:
- Oversee cash collections and adherence to security protocols.
- Conduct random checks of floats, keys, and employee conduct where necessary.
- Housekeeping & Standards: Regularly inspect and maintain interior/exterior standards and ensure compliance with housekeeping principles.
- Employee Wellbeing: Address workplace concerns, maintain a positive working environment, and foster team cohesion.
- Safeguarding & Social Responsibility: Actively promote antisocial policies, including prohibiting discrimination, harassment, bullying, and victimisation (based on race, sex, disability, age, sexual orientation, religion/ belief, or any protected attribute).
- Administrative Tasks: Ensure timely and accurate completion of daily/weekly administrative duties.
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Requirements
Essential Skills & Experience:
- Leadership – Proven experience in a supervisory or management role (preferably in gaming, retail, hospitality, or customer-facing industries).
- Customer Service – Outstanding ability to deliver first-class service and enhance customer loyalty.
- Communication & Diplomacy – Strong interpersonal skills, empathy, and conflict resolution abilities.
- Teams & Collaboration – Must work independently and as part of a team with flexibility & adaptability.
- Attention to Detail – Keen observational skills to uphold venue standards and procedural compliance.
- Numeracy – Comfortable with financial handling (cash management) and accountability for venue revenue.
- night operation knowledge – Adaptability to day/night shift availability (critical for a 24-hour venue).
Non-negotiables:
- Must respect and adhere to MERKUR’s values of inclusivity, member protection, and anti-harassment workplace culture.
- Committed to continuous learning and developing expertise within the industry (full training provided).
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What MERKUR Offers
- Competitive Remuneration: From £13.53 to £14.53/hour, with a night premium.
- Employee Benefits:
- 28 days holiday (including Bank Holidays).
- Quarterly Bonus Scheme.
- Excellent career progression opportunities through internal training and mentorship.
- Contributory Pension Scheme (long-term financial security).
- Life Assurance.
- Discounts on high-street retailers and dining via the company benefits portal.
- Employee Assistance Programme for personal and professional well-being.
- Innovative Workplace:
- Invests heavily in first-class training.
- Emphasises safety, safeguarding, and compliance.
Why Join Us?
At MERKUR, we’re not just a workplace—we’re a community where customer passion meets team collaboration. Whether promoting the latest digital slot gaming in a city-centre MERKUR Slots venue or maintaining the prestige of a traditional casino atmosphere, your role will consistently deliver exceptional customer experiences from a team that values development, fairness, and excellence.
Ready to make an impact? Apply Today! For more details, visit MERKUR Casino UK – Careers Page
Our Commitment:
MERKUR Slots makes hiring decisions based solely on skills and potential, with no tolerance for discrimination—we stand firmly by equality in employment.
As part of IND SUPASSM, MERKUR promotes a zero-tolerance policy for harassment, victimisation, or discriminatory conduct.
Full job description available upon request.
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