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Online Assistant
Working in our stores
Our stores are fast-paced environments where no two days are ever the same. They are at the heart of the local community, providing outstanding value, quality and great service. As one of our Online Assistants, you’ll be the special ingredient that supports a joyful shopping experience for our online customers, ensuring they get everything they purchase at Sainsbury’s.
Eligibility
- Must be above the school-leaver age in your country (Government info)
- If shifts include hours earlier than 6am or later than 11pm, must be at least 18 years old
- Must have Right to Work eligibility in the UK
Key Responsibilities
- Pick and select high-quality ordered products for delivery—providing brilliant substitutions when items are unavailable
- Navigate the store efficiently using digital route-planning tools to pick orders within deadlines
- Support behind the scenes by handling customer queries, processing orders, and loading delivery vans
- Offer excellent customer service, proactively resolving questions and enhancing the shopping experience
- Develop deep product knowledge to recommend services and special deals
- Work flexibly across the store as needed, adapting to shift demands
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What Makes a Great Sainsbury’s Colleague
- Thrives in a fast-paced environment with early starts (most shifts begin at 4am), whether working independently or collaboratively
- Approachable, friendly, and passionate about excelling in customer service
- Confident in dynamic, energetic tasks—possesses initiative to tackle challenges
- Committed to flexibility, embracing new responsibilities and adopting a high-output mentality
- Adaptable to digital tools, comfortable lifting containers up to 15kg
- Meticulous attention to detail, maintaining cleanliness and efficiency in store operations
Why Work for Sainsbury’s?
Our colleagues receive exceptional benefits and development opportunities:
Financial Perks
- £2.45 nightshift premium per hour between midnight–5am (applies where applicable)
- 10% discount at Sainsbury’s, Argos, Tu, and Habitat after 4 weeks (rising to 15% on Fridays/Saturdays at Sainsbury’s)
- Flexible share schemes to invest in Sainsbury’s at discounted rates
Wellbeing & Support
- Free food, drinks, and supplies available in-store
- Generous holiday pay (including parental leave entitlements)
- Pension contribution matched at 4–7.5% of your contributions
- Gym discounts, dining offers, holidays, and retail vouchers available
- Confidential Employee Assistance Programme for mental/financial support
Get help with your application
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One of a Kind Environment
Sainsbury’s prioritises inclusivity, offering:
- Support for families and carers through discretionary leave
- Resources to develop professionally and effectively with your team
- Internal networks to advance representation and remove workplace barriers
- Mentorship and career growth tailored to individual progress
- Events and initiatives celebrating diversity and respect
Action Steps
Our vacancies move quickly—apply early to secure your spot. If you need status updates, contact the store directly. Explore more on our [commitment to inclusivity](external link for further information).
Should adjustments be necessary for your assessment or interview, let us know—we are committed to accessibility throughout the process.
Sainsbury’s—a trusted name striving to reflect our great colleagues in store and across the business.
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