PIMCO
People Operations Analyst - 12 Month FTC
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People Operations Analyst - 12 Month FTC
HR Analyst – PIMCO Role Overview
PIMCO is a global leader in active fixed income, with deep expertise across public and private markets. We invest our clients’ capital—supported by a team fiercely committed to collaboration, openness, responsibility, and excellence (CORE)—offering innovative, client-centric solutions in traditional and nontraditional debt markets.
Since 1971, PIMCO has fostered a culture where diverse perspectives drive excellence. We invest in our people and empower them to shape our success, serving as a trusted advisor to investors and issuers around the world.
This Role
The HR Analyst supports high-quality HR operations, ensuring seamless employee lifecycle management and robust compliance. Positioned as a central [HR Service Delivery] contact, you’ll resolve employee inquiries with precision, execute core HR processes, and uphold exceptional service while maintaining data integrity and audit readiness.
Key Responsibilities
1. Employee Lifecycle Operations
- Onboarding/Handoffs: Lead checklists and system updates for new hires, transfers, reassignments, and exits.
- Mobile & Facility Transfers: Oversee logistics, communication, and system readiness for relocations—domestic or international.
- Data Accuracy: Ensure HRIS records (e.g. Workday) align with local/regional HRMS integration requirements.
- Documentation: Maintain accurate, complete records with actionable audit trails.
2. Performance & Data Integrity
- Transactional Accuracy: Process HR transactions (e.g. payroll changes, status updates) with zero errors.
- Report Generation: Draft ad-hoc reports to support program analysis and process improvements.
- Audit Support: Conduct data validation checks and provide documentation upon request.
3. Customer-Centric Case Management
- First-Level Support: Resolve 80% of employee/manager queries (e.g. benefits, leave, compliance) via ServiceNow or comparable systems.
- SLAs Met: Mтымediate responses within 24-48 hours.
- Escalation Protocol: Escalate complex cases to subject-matter experts or peers.
- Documentation Toolkit: Create and curate FAQs/searchable knowledge base with standard fields (e.g. “Process Inquiries by”.
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4. Program Support
- Collaborate with HR Client Requests, Global Communications, Non-structural programs (relocation, diversity initiatives).
- Self-Service Model: Foster adoption by developing user-friendly training materials and tutorials.
- Process Enablement: Propose efficiency upgrades via standardized workflows and automation tools.
5. Compliance & Diversity Advocacy
- Review HR processes for adherence to global/local regulations and PIMCO’s E/EEO policies.
- Implement diversity equity and inclusion training initiatives.
- Vault Integrations: Ensure PIMCO’s vendor ecosystem meets regulatory standards.
6. Continuous Improvement
- Identify bottlenecks in workflows, suggest iterations to reduce manual effort.
- Support transactional automation by documenting repeatable processes (e.g. replay data preprocessing).
- Engage with focus groups to co-innovate, addressing gaps in HR self-service interfaces.
Requirements
Education & Experience
Bachelor’s degree from an accredited institution or equivalent professional qualifications (e.g. HR certifications).
Leadership Qualities
- Attention to Detail: Question assumptions and verify facts through hands-on validation.
- Judgment: Thoughtful prioritization of cases based on urgency/impact, with confidentiality.
- Learning Agility: Quick ramp-up on new tools (e.g. beyond Workday) or procedural changes.
- Collaboration: Act as a single point of contact, bridging cross-functional teams (across EMEA/AMEA/APAC).
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Technical Skills
- Familiarity with **HR Service Management (e.g., ServiceNow) and ERP Centralized Employee HR Systems (OSHERIA equivalent).
- Proven comfort with manual processes before supporting tools/trending toward automation.
- Microsoft Office Suite pass (*advanced): Pivot tables, and Excel functions (DRUNSO).
About PIMCO
At PIMCO, we lead the way in active fixed income solutions—balancing deep issuer relationships with rigorous analytics. For five decades, we’ve supported investors through global market fluctuations by cultivating people-first cultures — * ''See our innovative leadership series“*.
Practices and Values: (in syllables, ponder theirs shared global) Diversity matters through differences; where ideas thrive. COrdinal principles drive team alignment objectives.
Equal Opportunity Statement
PIMCO maintains a zero-tolerance policy on discrimination—regardless of race, ethnicity, warranty (religious dress/practices), sex (including gender reassignment), sexual orientation, age, protected disability (visible/nonvisible), internationalized veteran status, pregnancy or parental leave, or any other factor prohibited under applicable local laws.
Reasonable Accommodations for Applicants: Accommodations for disability-based application process: PIMCO’s special considerates at 949-720-7744.
Explore Transformation: How we commend teams reconfigure digital applications-driven risk wrangling where solutions crowd non-traditional sectors.
To Apply: Click Apply and submit via Pertensation.io (new systems). Fairness stated open—no algorithmic bias permitted.
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