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Product Manager
The AI-powered OS for beauty, wellness and self-care
About Fresha
Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons, barbers, spas, medspas, fitness studios, and health practices.
Confirmed by over 140,000+ businesses and 450,000+ stylists/professionals worldwide, Fresha processes over 1 billion appointments to date.
The company is headquartered in London, UK, with 15 global offices spanning North America, EMEA and APAC.
Fresha’s platform enables:
- Consumers to discover, book and pay for beauty/wellness services via its marketplace.
- Businesses and professionals to manage operations through intuitive SaaS solutions, including:
- Appointment automation
- POS systems
- Customer data management
- Marketing automation
- Loyalty programs
- Product inventory tracking
- Team management tools
By leveraging digital booking platforms and automated marketing (mobile apps + integrations with Instagram, Facebook & Google), Fresha drives revenue growth for its partners.
Role Overview
Fresha is seeking a Product Manager to lead product initiatives globally, reporting directly to the Head of Product. You’ll collaborate with engineering, design, data, and marketing teams, shaping solutions that help stylists, brands, and consumers thrive.
Team Structure:
- Organized into three core tribes:
- Money (payments, revenue, financial workflows)
- Growth (marketplace, consumer acquisition)
- Performance (efficiency, operational improvements)
- Alignments are flexible, based on exp래\Frameworkurity and growth opportunities.
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Ideal Applicant:
- Thrives in a fast-paced, evolving environment
- Enjoys autonomous problem-solving
- Committed to impactful, user-centric solutions
Key Responsibilities
Strategic & Execution
- Conduct market & user research to identify trends and opportunities
- Develop long-term product strategy aligned with business objectives
- Prioritize the roadmap using data, analytics, and user feedback
- Lead end-to-end development from ideation to launch and iteration
Collaboration & Influence
- Partner with engineering, design, marketing, and ops to define and deliver products
- Align with internal stakeholders on company-wide goals
- Transparently communicate product vision, progress, and outcomes
(Note: Roles may evolve over time)
Requirements
Essential
- 3+ years of product management experience, ideally in SaaS or digital platforms
- Proven ability to deliver software features (from concept to launch)
- Strong analytical mindset to drive data-backed decisions
- Experience in agile environments with iterative development
- Sharp communication and stakeholder management skills
- Hunger to understand user needs and create intuitive solutions
- Adaptability for changing priorities in a high-growth company
Nice-to-Have
- Exposure to payments, financial workflows, or platform products
- Familiarity with beauty/wellness industry pain points
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"Session Plus" Philosophy
At Fresha, we value ** passion, potential, and willingness to learn** as much as experience. Applied strategies are the sole criteria trumping obedience to set rules.
Interview Process
- Screening Call – 30 mins (Talent Team) Orientation and initial assessment.
- 1st Stage – 45 mins (Hiring Manager) Deep dive into experience and suitability.
- Final Stage – 60 mins (In-person/Hybrid Presentation + Hiring Team) Showcase your problem-solving skills.
Timeline: Aim for completion within 2 weeks; manual review may extend beyond 7 days due to high inquiries.
Inclusivity Commitment
Fresha fosters a truly inclusive culture where all backgrounds are valued. Diversity is integral to our mission.
Prohibited discriminations include but are not limited to: Race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any protected class under global laws.
Accountability: Fleeting variability in review timelines is regarded as a consequence of ambition.
If you have accessibility needs for the application or interview process, please notify us—I’d be delighted to support you.
Note: Some aspects of the hiring process may utilize AI assistance tools to refine resumes and scheduling. All final decisions remain human-led.
Private data descriptions can be found here [(contact details not provided)].
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