Hard Rock Hotel & Casino Ottawa
Retail Manager
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Retail Manager – Job Description
About Hard Rock International and Team Values
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package to help employees stay healthy, plan for their future, and maintain a healthy work-life balance. Visit our career site for our full list of team member benefits.
The Role: Retail Manager
The Retail Manager is responsible for overseeing retail operations, ensuring the business maximizes its potential, achieves financial results, and fosters the development and retention of human capital. Key accountabilities include:
People Management
- Provide a positive “employee life cycle” for all staff members during their tenure at Hard Rock.
- Train, coach, and document underperforming employees to maintain a high-quality workforce.
- Promote a low staff turnover rate and high morale.
Guest Experience
- Deliver an authentic “experience that rocks” for guests by:
- Ensuring the retail space is visually inviting.
- Maintaining optimal inventory levels.
- Providing amplified and exceptional service.
- Maintain professionalism when interacting with employees, guests, clients, owners, investors, and stakeholders.
- Represent Hard Rock at client events and designated functions to support guest satisfaction and future business.
- Build market share through innovative event participation to boost sales and profits.
- Develop strong positive relationships within the business and social community.
Profit & Sales Growth
- Operate a financially profitable retail business through strategic decision-making.
- Grow the business using innovative sales and marketing concepts.
- Spearhead philanthropic initiatives aligning with Hard Rock’s brand values.
- Contribute to team goals that ensure exceeding guest expectations.
- Collaborate across all departments to streamline operations.
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Additional Responsibilities
- Utilize sustainability programs to help Save the Planet align with Hard Rock’s values. This job description captures essential functions but does not include all possible tasks.
Experience, Education & Certifications
Experience Requirements
- Proven managerial success in fast-paced environments.
- Demonstrated ability to make high-quality, complex decisions and move the business forward financially.
- Strong focus on human capital development and customer retention.
Education Requirement
- Standard educational requirements may apply; specific qualifications are as needed.
Key Skills & Competencies
- Leadership and Technical Skills: Drive the business toward success with a strong leadership mindset.
- Communication: Exceptional verbal and written communication, listening abilities, and professional presentation skills in one-on-one and group settings.
- Language: Fluency in English is required; additional languages are a plus. Fluency in English (spoken and written) is mandatory.
- Technical Proficiency: Ability to use technical and professional language effectively.
- Cultural Advocacy: Custody of our values “Love All – Serve All” and a commitment to fostering an inclusive workplace for individuals across all backgrounds.
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Physical Demands
The role requires reasonable accommodation to ensure all job functions can be effectively performed.
Pre-Employment Process
Employment with Hard Rock International requires successful completion of:
- Two satisfactory reference checks.
Employment Principles & Policy
Hard Rock International is an equal opportunity employer. Our commitment to Love All – Serve All extends to fostering an inclusive workplace. We welcome and encourage applications from individuals with disabilities and offer reasonable accommodations for selection process participation.
Why Join Us?
At Hard Rock, we prioritize bringing fun, excitement, and authenticity to our team and guests. Join a creative environment where you can bring your true self to work.
Who We Are: Hard Rock International is supported by the Seminole Tribe of Florida, the only unconquered tribe in the United States. Launching from its modest beginnings with the first high-stakes bingo hall in the U.S., Seminole Gaming led the acquisition of Hard Rock International in 2007. Today, Hard Rock stands as a global leader, with hotels, casinos, cafes, and retail locations spanning over 74 countries. Seminole Hard Rock Support Services was created to elevate multiple brands and lines of business under this rich, resilient heritage. Come live, create, and thrive with us!*
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