THG
Security Concierge - Hale Country Club & Spa
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Security Concierge - Hale Country Club & Spa
About THG
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.
From Manchester to New York, we’re powered by a team of over 2,500 people who work together, lead by example, and think BIG. With us, you’ll go further, faster. What are you waiting for?**
About THG Experience
THG Experience is home to our portfolio of prestige event locations and luxury properties—including**} **Hale Country Club & Spa**, King Street Townhouse Hotel, Great John Street, and 100 King Street. Through these venues, we create exceptional experiences, services, and content—all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.
We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content, and host events with influencers and clients. THG Experience is perfectly positioned to deliver rapid growth for THG’s fast-moving, global brands. It’s an incredibly exciting time to join the team.
About the Role
We are currently recruiting for a skilled and dedicated Security Concierge to join our team at Hale Country Club & Spa. In this role, you will ensure a safe and secure environment while delivering exceptional service that enhances our guests’ experience. Your responsibilities will include upholding the highest standards of professionalism and excellence in every aspect of your work, ensuring that all security protocols and guest interactions align with our standards.
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Location: Hale Country Club & Spa, Clay Lane, Timperley, Altrincham WA15 7AF Hours: 4 on × 4 off shift pattern, 42 hours per week (average)
Hale Country Club & Spa offers an exclusive environment dedicated to enhancing well-being and lifestyle. The club features:
- A state-of-the-art gym
- Luxurious spa facilities
- A range of wellness services designed to help members achieve their fitness and relaxation goals
- High-tech cardio and functional training areas
- Serene recovery zones
- Exceptional dining options
The club provides a holistic approach to health and wellness, fostering a vibrant and connected community. Find out more about Hale Country Club here.
Responsibilities
- Be the first point of contact for guests, creating positive first impressions
- Ensure only authorized individuals have access to the premises and maintain a secure environment
- Monitor surveillance and patrol to maintain safety
- Assist guests with questions, directions, and support
- Respond calmly to emergencies and follow established procedures
- Collaborate with Front Desk and Reception to ensure a seamless guest experience
- Communicate effectively with other departments to address security concerns and maintain safety
- Handle guest issues professionally and resolve conflicts
- Stay alert and report suspicious activities
- Maintain a neat and professional appearance
- Report incidents promptly to supervisors and maintain accurate, detailed documentation of all security-related matters
- Participate in training sessions to enhance security knowledge and customer service skills
- Stay updated with industry best practices and contribute ideas for improving security measures and guest experiences
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Requirements
- Valid Door Supervision SIA license
- Valid First Aid at Work certificate
- Previous experience working in a similar role, preferably within a hotel or luxury environment
- Ability to communicate effectively with all levels of stakeholders (internal and external)
- Strong problem-solving abilities
- Exceptional customer service skills
- Flexibility and the ability to respond appropriately to changing situations
- Discretion, sensitivity, and professionalism under pressure
- Ability to maintain professional standards even when faced with high-pressure scenarios
Benefits
- Exclusive room rates for you and your family
- 20% off dining at our hotel; 50% off at Hale Country Club & Spa
- Up to 50% off on THG brands: Myprotein, Lookfantastic, ESPA*, and more
- In-person or video GP consultations, discounted prescriptions, and physiotherapy
- Increasing annual leave with service, including your birthday off
- Continuous learning and development opportunities
- £250 referral bonus for bringing a friend
- Complimentary meals during shifts + provided uniforms
- Compliance training in Food Hygiene, Alcohol Responsibility, etc.
- Access to our in-house Wellbeing Program
- Pension scheme for financial stability
THG is committed to creating a diverse & inclusive environment and welcomes applications from all sections of the community.
Why THG? Because of the high volumes of applications we receive, responses may take up to 14 days. If you haven’t heard from us within that timeframe or have any questions, please contact our Talent team for further discussion.
THG is proud to be a Disability Confident Committed employer. If invited to interview, please let us know if there are any reasonable adjustments that would allow you to perform at your best.
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