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Shift Manager
Shift Manager | Commit a Shift to Running Our Growing Retail Business
**As one of the Best Big Companies to Work For,] we’ve built our success on a culture rooted in customer loyalty and team care. If you’re a [passionate and driven leader] looking to grow within retail—while shaping a workplace where people thrive and customers keep coming back—this is your opportunity.
We’re recruiting a [Shift Manager] to join our team as a Retail Assistant, with the added responsibility of driving store performance. In return, you’ll receive a £2/hour supplement for leading your shift.
About the Role
As our [Shift Manager], you’ll be the दिनचर्या growth of the shop—ensuring profitability, creating a positive and inclusive environment, and delegating with confidence. You’ll start by supporting the management team before taking on key operational leadership, all while contributing to store success.
This is a basis for career growth within Iceland Retail. If you’re hungry to lead, develop your team, and leave impressive results—and you’ve got the hunger to learn—we’d love to hear from you.
Key Responsibilities
Maximise Profit
- Drive sales success: Focus on delivering "one pound to spend, one pound to save"—helping customers get extra value while boosting margins.
- Hit targets: Fully execute all agreed strategies and action points set by your line manager.
- Improve availability: Ensure stock is visible and accessible, with minimal out-of-stocks.
Engage, Develop & Retain Great People
- Empower your team: Actively support the [Talking Shop Rep] to promote meaningful communication.
- Foster engagement: Promote a positive culture where every team member feels valued and motivated.
- Invest in growth: Proactively seek opportunities for both your own development and that of your colleagues—sharing your knowledge to up-skill the team.
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Do The Right Processes, The Right Way
- Deliver quality service: Raise standards in-store and at the service door/ actuation points, ensuring employees wear their AccessKits correctly and keep the shop tidy and welcoming. Reflect any action items from your daily floor walk.
- Adhere to policies rigorously: Follow cash-handling and security protocols without exception.
- Optimise the digital experience: Uphold “One Best Way” processes to drive seamless service integration.
Leadership Principles
Being a Shift Manager at Iceland means embodying our core values when you lead:
- Love our customers – Accessible, friendly, and committed to exceeding their expectations.
- Look after our teams – Fair, supportive, and respectful of diverse needs and backgrounds.
- Work together – Energise the team with enthusiasm and positivity; rally individuals to perform as one.
- Hate waste – Act proactively to eliminate inefficiencies and present solutions that benefit the business.
- Care for people – Thoughtful, inclusive, and truly considerate of colleagues’ well-being and development.
Requirements
We’re looking for a retail professional with sharp management instincts, persuasive people skills, and minimal bite. To join us as Shift Manager, you’ll need:
- Proven administrative or supervisory experience in retail—demonstrating strong performance management and balance in decision-making.
- Expert communicator: Can delegate effectively, write clear directions, and listen actively to team needs.
- Mindful organiser: Plan shifts efficiently, leveraging every skill the team brings.
- Master of positive feedback: Give and take constructive feedback that motivates, corrects, and improves.
- Hands-on leader: Set the pace by actively assisting the team—showing enthusiasm and a “roll-up your sleeves” attitude.
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What We Offer
Rewards & Benefits
- 15% discount across all [Iceland] and [The Food Warehouse] stores.
- 28 days holiday, inclusive of Bank Holidays.
- Christmas vouchers—with greater value for longer service.
- [Refer a Friend] scheme: earn £250 living wage when you help another find a great job.
- Christmas Savings Schemes to help prepare for the holiday season.
- Long service awards to recognise dedication (e.g., 10th, 20th, or 30th years).
- Care Gateway Access: A [Healthcare Post] offering free, confidential support for financial, emotional, or practical challenges.
- Clear career pathways with training and development opportunities, including:
- Rotational teams (e.g., Trading, Trading & Development, New Stores).
- Home Offices / People Services opportunities.
Culture & Environment
- A truly inclusive workplace where diversity is celebrated, and every employee feels empowered.
- Flexibility and work-life balance—with structured career progression and support.
Come join our mission of making shopping simple yet exciting, while growing your own career alongside it. Are you ready to start your Iceland story? Apply now. We look forward to saying hello.
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