lululemon
Store Manager | Battersea Power Station
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Store Manager | Battersea Power Station
Store Manager – Retailing (Core Team Roles)
Job Summary
Store Managers are accountable for every aspect of retail store operations, ensuring all areas—engagement, performance, and guest experience—adhere to lululemon’s world-class standards. This role drives strategic execution, nurtures a growth-focused culture, and shapes the retail landscape of their community through talent development and inclusive leadership.
We seek dynamic, results-driven leaders who are committed to building equitable teams, fostering operational excellence, and delivering an exceptional guest experience.
Key Responsibilities of the Role
Leadership and People Management
- Create an inclusive, respectful team culture that values differences, empowering both team members and guests.
- Define a store vision based on key metrics (e.g., sales, foot traffic) and cascade goals to all staff.
- Assemble a diverse, high-performing team to drive store operations and reinforcing lululemon’s IDEA (Inclusion, Diversity, Equity, Action) priorities.
- Lead hiring (recruitment, selection, onboarding), ensuring alignment with company values.
- Support ongoing learning and development by providing coaching, mentoring, and career guidance while addressing performance concerns in a fair and equitable manner.
- Conduct career discussions and plan professional growth paths for team members, highlighting opportunities at lululemon.
- Manage performance documentation and team member recognition, fostering continuous growth.
- Plan staff schedules to balance labour efficiency, availability, and budget while resolving employee relations issues (collaborate with People & Culture where needed).
Working With Others
- Build supportive, collaborative relationships with store teams to optimize the guest experience and uphold operational excellence.
- Encourage personal and professional development across all staff.
Guest Experience
- Set the educational and service standard through direct leadership, supporting product expertise and omnichannel transactions (e.g., BOPIS, phone sales, ship-from-store).
- Actively move across the floor to assess guest needs and maintain inclusive, high-touch service.
- Resolve eruptions with urgency—addressing escalated guest issues, emergencies, and requests.
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Operations
- Oversee store profitability (P&L), aligning with sales goals, budget targets, and performance metrics.
- Develop quarterly and annual planning, including strategy, budgeting, recruiting, and team development/upskilling.
- Optimize floor operations by planning coverage and improving workplace efficiency while adhering to health and safety policies.
- Ensure all activities align with lululemon’s company policies, laws, and regulations.
Budget Responsibility
- Accountable for controllable budget, labor hours, and annual sales target compliance.
Key Skills & Core Values You Bring
We are looking for natural-born leaders whose ethics and impact embody our company’s mission. Ideal candidates align with these non-negotiables:
Behavioral Competencies:
- Inclusion & Diversity – Celebrates differences to foster psychological safety and belonging.
- Integrity & Honesty – Upholds ethical decision-making in all actions.
- Leadership – Inspires and directs teams through coaching and empowerment.
- Decision-Making – Quickly weighs options and delivers timely, actionable results.
- Adaptability/Agility – Navigates ambiguity with flexibility and calm, shifting to prioritize what’s next.
- Resilience – Recover quickly from setbacks whilst maintaining persistence.
- Team Building – Crafts ensembles that leverage diverse strengths and perspectives.
- Strategic Thinking – Balances short-term actions with long-term impact for inclusive growth.
- Change Management Leadership – Guides orgs through transitions while uplifting morale.
Business-Acumen Skills:
- Speak the language of profitability (e.g., P&L, budgets, sales forecasts) and mobilize operational intelligence.
- Ensure forecasts and projections are backed by data-driven storytelling.
Job Requirements
Eligibility
- Legally authorized to work in the country of employment (varies by region).
- Age: 18+ years.
- Must provide proof of Right to Work compliance with local legislative rules (EMEA only).
- Must self-transport to the assigned store location.
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Availability
- Open to working a flexible schedule, including evenings, weekends, and holidays.
Willingnessreqirements
- Thrives in both collective and independent work environments.
- Comfortable operating in spaces with bright lighting and loud music.
- Able to physically access every corner of the store during shifts to assist guests and manage inventory.
- Physically capable of handling up to 30 lb (13.6 kg) boxes.
Experience
- 1+ years in people management (supervisory or leadership roles).
Nice-to-Have (Equity-Considered) Traits
Education:
- High school diploma, GED, or equivalent.
- Considered for (but not required) bachelor’s degree (or professional experience substitutes).
Experience:
- 2+ years in retail or sales management for accelerated success in this role.
⭐ Our mission: People of all backgrounds can thrive at lululemon. Connect with us at accommodations@lululemon.com if you have questions or require accommodations to fit this position’s eligibility.
Beyond the Paycheck (Total Rewards)
At lululemon, we see you as your best self—body, mind, and spirit. Our Total Rewards Program keeps pace with your potential, including:
- Competitive base + performance bonuses
- Health & Wellness Plans (e.g., extended benefit options)
- Paid Time Off: Enjoy vacation, sick & personal days inclusively.
- Long-Term Savings Tools (e.g., investment plans).
- Discounts for Work: 30–50% off lululemon apparel, homewear, and sales.
- Fitness & Relaxation: Free or subsidized yoga classes, massages, and gym memberships.
- Parental & Caregiver Support: Extended leave top-ups for birth/childcare/elderly care.
- Development Fund: Come back to work after careers pivots (Parent Leave; Postpartum time, etc.) with reentry support.
Note: Some benefits may vary by employment type or location and may incur eligibility criteria.
We reserve the right to update or revise these perks as requirements evolve without prior notice.
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