Casio Electronics Co. Limited
Store & Operations Manager
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Store & Operations Manager
Store and Operations Manager
Job Title: Store and Operations Manager
Job Type: Full Time (40h/wk), Permanent Role
Location: G-SHOCK London, Carnaby Street, W1F 9QF (Fully on-site)
About the Company
Casio is a leading multinational electronics company which prides itself on launching innovative designs and leading technologies to both consumer and B2B sectors. Our vision is to see our brands inspire users across generations.
Our G-SHOCK brand was born from a dream: "creating a watch that never breaks". Casio engineer Kikuo Ibe designed a watch that would resist centrifugal and impact forces as well as high water pressure. Since then, G-SHOCK has become a byword for independence and pushing the limits.
About the Role
This position combines retail store leadership with key operational responsibilities to drive sales, meet profitability targets, and ensure an exceptional consumer experience. You will:
- Play a critical role in shaping the success of the G-SHOCK London flagship store.
- Lead a team of 1x Assistant Store Manager, 4x G-SHOCK London Staff, reporting directly to the Divisional Manager – Timepiece.
- Ensuring the store remains a key destination for London’s community and consumers in timepiece, fashion, and creative culture.
- Partner with Marketing and Planning teams to manage product inventory, pricing, and promotional efforts, aligning store offerings with current trends.
- Oversee day-to-day store operations and collaborate on cross-functional initiatives with retail and marketing teams.
- Be a proactive leader, crystallising expectations and bridging the gap between store and head office teams.
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Ideal candidate: A strong, confident, experienced leader with passion for retail and operations, looking to inspire the team and drive operational excellence while growing alongside the brand.
Key Responsibilities
Essential
- Flexibility to:
- Work retail hours (including evenings and weekends).
- Manage the monthly team rota.
- 4+ years of retail management experience, ideally in:
- The fashion or lifestyle industry.
- With a solid understanding of store operations and team leadership.
- Exceptional people management skills, with the ability to:
- Motivate, inspire, and develop a high-performing team.
- Strong communication skills, both with:
- Internal teams.
- External stakeholders.
- A solid network within:
- Timepiece industry.
- Fashion and/or creative culture (highly beneficial).
- Demonstrated ability to:
- Balance time management.
- Prioritise tasks effectively.
- Proactive and solution-oriented, with a passion for:
- Delivering outstanding customer service.
- Leading by example.
- Passion for the brand and a desire to drive its growth by:
- Operational excellence.
- Community engagement.
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Desirable
- Fluency in English, with proficiency in an additional language (bonus).
- No prior product knowledge required, but:
- Eagerness to learn about brand’s offerings.
- Part of integration-first mindset:
- Team inclusivity.
- Collective success.
Benefits
- 33 days annual leave (inclusive of Bank Holidays).
- Competitive salary & commission scheme.
Healthcare & Support
- Private Medical Insurance via BUPA (from day one).
- Permanent Health Insurance (from day one).
- Medicash Health Plan (including clinic visits, physiotherapy, and medical items).
- Paid birthday day off.
Retirement & Discounts
- Excellent non-contributory Pension Scheme, up to 14% расчёт.
- Annual watch allowance for staff.
- Employee discount (up to 50% off selected stock).
- Anytime access to:
- Retail discounts at 200+ global retailers via Reward Gateway.
Development & Wellbeing
- Anytime access to personal development and training courses via LinkedIn Learning.
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